Manager, Associate Relations / Engagement (Bi-lingual)

SRS Distribution/Heritage Family of Companies, a wholly owned subsidiary of The Home Depot, currently operates under a family of distinct local brands encompassing more than 760 locations across 47 states. For more information, visit www.srsdistribution.com. 

Location:

• This is a hybrid Corporate and remote position our of our corporate office (Field Service Center), which is located at 7440 S. Hwy 121 McKinney, TX 75070.

What You’ll Do:

As the Associate Relations / Engagement Manager at SRS, you will play a pivotal role in shaping the investigation of associate complaints. Additionally, this role offers a unique opportunity to blend strategic thinking, innovation, and leadership development to drive our company's success.

• Investigations: Conduct investigations to resolve complex associate relations issues by utilizing the company’s witness interview, case summary, and recommendation delivery templates and standard operating procedure for the case management system to track and document all complaints.
• AR Team Development: Lead the design, development, and enhancement of our Associate Relations Team training and service delivery model across the organization. Ensure it aligns with our company’s strategic goals and industry best practices.
• Associate Engagement: Assist in the build, deployment, and review of the annual Culture Survey including updates to senior leadership on outcomes and development of action plans. Partner with the Associate Engagement Admin to develop the associate recognition programs and awards.
• Other: Perform other related duties as business needs adjust.

Requirements We Look For:

• Bachelor’s degree in relevant field.
• 10+ years of experience in Associate Relations and employment law compliance
• Exceptional leadership and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of industry trends and best practices in employment law.
• Ability to work collaboratively and cross-functionally in a fast-paced, dynamic environment
• .Bilingual Communication (English & Spanish):
  We’re looking for someone who can comfortably communicate in both English and Spanish.
  This includes being able to hold clear conversations with teammates and customers, understand everyday business needs, and support a positive, service‑driven work environment.
  Perfect fluency isn’t required — what matters most is the ability to engage confidently and help bridge communication when needed.

Qualities that Stir our Souls (and make you stand out):

• Master’s Degree
• Industry relevant certifications i.e. paralegal certification
• Prior experience in the distribution industry or related industry

SRS Perks & Benefits:

• Weekly Pay
• Day One 401(k) Plan participation with Generous Company Match
• Annual Bonus
• Long Term Incentives
• Generous Flexible PTO plan, Holidays, Birthday, and Floating Holidays . . . and more
• Expense Reimbursement
• Medical, Dental and Vision Benefits
• Employee Referral Bonus Program

      

Not the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!

             

Job Location: SRS Distribution - McKinney

      

7440 State Highway 121 McKinney, TX 75070-3104

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As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.

If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: HR@Help.SRSDistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.

All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

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Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance.

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