IT Trainee - Tools & Processes

We are seeking an IT Trainee in Tools and Processes position based in our Poznań Office. 

Ready to help build a better future for generations to come? 

In an ever-changing, fast paced world, we owe it to ourselves and our future generations to live life responsibly.  At ROCKWOOL, we work relentlessly to enrich modern living through our innovative stone wool solutions.  

Join us and make a difference! 

What you will be doing

We are searching for an ambitious and curious student who wants to work in the space between tools, processes, and technology.

We offer a great and collaborative place to work where you can develop your business relevant skills and be part of an international team that turns data and new tech into value for our colleges at Digital IT.

In your new job as a trainee, you will support the Digital Tools and Processes Product team.

You will mostly act as a queue management specialist providing 1st-level support to our internal Digital and Business customers: 

• Handling and resolving low‑complexity incidents and service requests assigned to our queue

• Delegating medium‑ and high‑complexity requests to our managing partner

• Building and delegating requests for new templates, including various workflow configurations

• Performing integrity checks and conducting quality assessments

Among other things, from time to time you will assist our product with miscellaneous tasks such as:

• Preparing internal broadcasts

• Maintaining and organizing internal documentation

• Assisting the team with ongoing tasks

• Providing support for our Power BI–based solutions and dataflows in the emergency situations

What you bring 
We are looking for a candidate who is likely a student in Computer Science, or other IT-related programs (we will consider any other background if you are experienced with request management), and ideally has experience from a similar student assistant job. 

It will bring you in a good position to apply for the job if you: 

• Current student status

• Availability min. 20h/week

• Have previously worked within IT Service Management tools

• Willing to provide structured service to customers

• Enjoy learning new things

• Have advanced level of English

It will be beneficial if you previously worked or have other experience within Power BI premises.

What we offer 

By joining our team, you become a part of the people-centric work environment of a Danish company. You will gain valuable experience in one of our teams which will be a good start in your professional life. 

Moreover, we offer to our interns: 

• team building events 

• flexible working hours 

• an office-first approach: option to work from home   

Also you will work in a modern office full of comfort zones and activity places in Nowy Rynek building, just a walking distance from the railway station and main Poznan universities located in the city center. We have prepared an onboarding program for you. This will give you the perfect opportunity to learn the process details and connect with the new team – a close-knit group of people who are always ready to help each other out. 

It could be a great opportunity to start your professional career with ROCKWOOL! 

Who we are 

We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with more than 12,000 employees, located in 40+ countries with 51 manufacturing facilities… all focused on one common purpose – to release the natural power of stone to enrich modern living. 
Sustainability is central to our business strategy. ROCKWOOL was one of the first companies to commit to actively contributing to the United Nations Sustainable Development Goals (SDG’s) framework and are actively committed to 11 SDGs, including SDG 14, Life Below Water. Through our partnership with the One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we will help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it. 

Diverse and Inclusive Culture 

 We want all our people to feel valued, respected, included and heard. We employ 79 different nationalities worldwide and are committed to providing equal opportunities to all employees, promote diversity, and work against all forms of discrimination among ROCKWOOL employees. 
At ROCKWOOL, you will experience a friendly team environment. Our culture is very important to us. In fact, we refer to our culture as “The ROCKWOOL Way”. This is the foundation in which we operate and is based upon our values of ambition, responsibility, integrity and efficiency. 

Ready to apply? 

If you recognize yourself in this profile and challenge, we kindly invite you to apply with CV written in English.