VP, Head of Operations – Strategy & Innovation

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Position Summary:

The Vice President, Head of Operations is a senior leader within the Strategy & Innovation team, responsible for enabling execution of strategic priorities, managing team-wide goal-setting and OKRs, and leading special projects. This role helps position Arch to capitalize on AI and emerging technologies.  It also supports initiatives in Data, Analytics, and Digital.  The VP also contributes to market sensing by identifying external opportunities, partnerships, and technologies aligned with growth objectives.

Responsibilities and Accountabilities:
Strategic Planning and Execution

• Drive planning and execution across the Strategy & Innovation team.

• Lead team-wide goal-setting and OKR processes aligned with enterprise strategy.

• Monitor team performance, budget and engagement.  Identify areas for improvement.

Program & Project Management

• Oversee special projects and initiatives from concept to delivery.

• Lead cross-functional and cross-segment working groups.

• Establish governance and reporting for strategic programs.

Artificial Intelligence

• Coordinate across segments and functions on group-wide AI-related initiatives.

• Produce Arch’s Annual AI Review to assess enterprise AI progress and opportunity.

• Consult with AI experts and synthesize competitive intelligence to inform strategy.

Data, Analytics & Digital

• Support execution of priorities in Data, Analytics, and Digital transformation.

• Collaborate with internal stakeholders to advance digital capabilities.

• Identify opportunities to embed data-driven decision-making across initiatives.

Market Sensing & Emerging Technologies

• Conduct market sensing to identify new opportunities and partnerships.

• Monitor emerging technologies relevant to Arch’s strategy.

• Build relationships with external partners and thought leaders.

Required Skills and Abilities:

• 10+ years in operations, strategy, or transformation leadership with at least 5+ years in the insurance industry.

• Experience with OKRs, strategic planning, and cross-functional execution.

• Familiarity with data, digital, and AI technologies.

• Strong communication and stakeholder engagement skills.

• Bachelor’s degree required; Masters, e.g., MBA or equivalent preferred.

Desired Skills and Abilities:

• Strategic thinker with strong execution discipline

• Comfortable navigating complexity and ambiguity

• Passionate about innovation and emerging technologies, including AI

• Collaborative and influential across teams

#LI-LH1

#LI-REMOTE

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

For White Plains, NYC: $200,634 - $271,446/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

   

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.