Key Facts

Remote From:

United States

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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Program Management
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Communication
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Negotiation
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Time Management
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Teamwork
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Results Focused
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Relationship Building
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Problem Solving

Roles & Responsibilities

BS/BA or equivalent experience
5+ years of sales experience in relevant markets, including managing complex, mature, growing strategic client relationships
Experience reaching and exceeding goals
Fluency in data, software and financial services solutions; strong knowledge of the data and analytics ecosystem

Requirements:

Serve as primary liaison between clients and internal teams, lead strategic programs, and ensure smooth execution of Experian-supported projects
Represent the voice of the client internally, advocate for needs, resolve issues, and participate in client meetings and quarterly business reviews; travel as needed
Oversee contract and revenue management, including understanding contract terms, renewals, invoicing, credentialing, subcodes, and onboarding of new clients
Drive operational excellence by coordinating cross-team delivery, maintaining an enterprise view of client accounts, and networking to identify opportunities and strengthen relationships

Experian

Information Technology & Services

About Experian

Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 16,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian. Read more at https://www.experianplc.com/careers/ Please note only shortlisted candidates will be contacted Our diverse workforce is part of the reason for our success. We want everyone to succeed, irrespective of their gender, ethnicity, sexuality, physical ability or age.

Company type: XLarge

Industry: Information Technology & Services

Founded: 2018

Company size: 10001

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Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

Be the primary liaison between clients and our teams (Operations, Legal, Compliance, Finance, Project Management, Client Success).
Be the lead for client strategic programs, ensuring the smooth execution of Experian-supported projects.
Represent the voice of the client internally, advocating for their needs and driving resolution of issues.
Participate in client meetings, including weekly/monthly/quarterly status calls and QBRs; travel to client locations.
Build relationships through dialog with external and company partners.
Develop and deliver compelling presentations using market trends, best practices, and case studies.

Contract & Revenue Management

Maintain understanding of contract terms, including renewal dates, auto-renewal provisions, term lengths, and notice periods.
Track revenue run rate and monitor monthly, quarterly, and annual overages.
Manage credentialing requests and oversee onboarding of new clients.
Create new subcode requests and reconcile invoices to sales completion, flagging discrepancies to Client Executive.
Resolve billing, credentialing, subcode, and related issues.
Ensure prompt delivery of monthly invoices to clients and maintain accurate records.
Manage changes of term and other contractual events.

Operational Excellence

Coordinate across our teams to ensure prompt execution of client deliverables.
Maintain an enterprise-level view of client accounts to support Account Executives and strategic programs.
Network within client organizations to identify opportunities and strengthen relationships.

Qualifications

BS/BA or equivalent experience is necessary
Experience reaching and exceeding goals
5+ years sales experience within the stated industry or markets, including experience managing complex, mature, growing strategic client relationships
Fluency in data, software and financial services solutions
Demonstrated knowledge of data and analytics ecosystem
Forge relationships with decision makers, senior executives across departments
Present industry-specific customer insights to clients through quarterly business reviews and executive briefings
Ability to travel

Additional Information

Benefits/Perks:

Great compensation package and incentive plan
Core benefits including full medical, dental, vision, and matching 401K
Fully remote environment
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Our compensation reflects the cost of labor across several U.S. geographic markets. We have listed the base pay range for this position above. Within this range, we determine pay based on factors like work location, job-related experience, and education. You will be also eligible for a variable pay opportunity.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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