Mobile Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team, you will help make a positive impact on someone’s life every day. This is a rewarding role where your talent and hard work truly have a purpose.

We are currently seeking a Mobile Case Manager for a 12-month secondment covering Coffs Harbour and surrounding areas.

The purpose of this role is to focus on early, timely and personal face-to-face claims management, helping injured workers return to work and supporting their employers. Due to the nature of this role, you will be required to travel across the region to support our stakeholders, with a maximum travel time of 3 hours one way. 

You will undertake approximately 8 visits per week to best support our customers. A laptop, mobile phone, and either a fleet car or car allowance will be provided to support travel across the region as required.

YOUR RESPONSIBILITIES

• Deliver personalised face-to-face assistance to workers and employers
• Provide workers’ compensation advice to stakeholders such as workers employers and providers
• Conduct community visits inclusive of but not limited to work sites or medical clinics
• Pro-actively achieve the optimum outcome of recovery and early sustainable return to work for workers
• Consult with Providers, Employers and Return to Work Specialists where required

ABOUT YOU

• Strong Rehabilitation / Return to Work knowledge and experience is ideal
• Knowledge of the NSW workers’ compensation legislation and regulations
• Effective listener and conflict resolution skills. Ability to understand the needs of people recovering from a physical or psychological injury and knowledge of what is important to maximise recovery and return to work
• Excellent attention to detail, organisational skills, written and verbal proficiency
• Allied Health background is desirable - understanding of medical terminology and injury recovery timeframes
• Current unrestricted NSW Driver’s License

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.