Service Management Analyst I, II, or III

Building Location:

Business Service Center

Department:

1006740 SERVICE MANAGEMENT - EH SS

Job Description:

Under direct supervision, provides a single point of contact for one or more Information Technology Service Management (ITSM) processes, configures service management applications, creates and analyzes metrics to understand process efficiency and adherence, and works with service owners for new, changing, and retiring services. Responsibilities include gathering requirements, workflow and process mapping, collaborating with team on developing models, specifications, and logic diagrams; planning, developing, testing and documenting service management software and customizing portions of purchased packages; and providing support to user departments on service management system.

Education Qualifications:

Bachelor’s degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university.
OR
Associates degree in Computer Science, Computer Engineering, or related technical field from an accredited college/university plus 2 years related experience.
OR
4 years of related experience.

Licensure/Certification Qualifications:

Information Technology Infrastructure Library (ITIL) Foundation certification required.

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

4:30 PM

Weekends:

Holidays:

No

Call Obligation:

Yes

Union:

Union Posting Deadline:

Compensation Range:

$66,539.20 - $99,819.20

Employee Benefits at Essentia Health:
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.