Key Facts

Remote From:

Full time

Expert & Leadership (>10 years)

French, German

Hard Skills

Process Optimization Client Services Solution Architecture Customer Requirements Analysis New Business Development Business Communication Business Communication Cross-Functional Collaboration Analytics Business Operations Project Management Construction Estimating Business Modeling Business Process Mapping Risk Analysis Sustainability Evaluation Stakeholder Communications Presentation Training

Other Skills

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Consulting
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Communication
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Leadership
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Teamwork
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Proactivity
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Analytical Thinking
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Detail Oriented
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Problem Solving

Roles & Responsibilities

10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles
Experience in advertising, creative agency, production, or digital content operations
Fluency in German and/or French
Strong problem-solving, analytical, and stakeholder-management skills with the ability to translate business challenges into operational and technical solutions

Requirements:

Requirement gathering and analysis: work with stakeholders to gather, document, and analyse business requirements for new client accounts and translate client needs into workflows for client and tech teams
Process improvement and solution design: evaluate existing processes, design solutions, collaborate with tech and business teams, and create commercial models that deliver the workflow
Project management and stakeholder communication: lead new client pitches and oversee smooth transition to implementation, acting as liaison between stakeholders and technical teams
Data analysis and reporting: analyse data to support decision-making, develop measurement processes for new clients, and create reports/presentations with findings and recommendations

OLIVER Agency

About OLIVER Agency

Established in 2004, we are the first and only company to design, build and run bespoke in-house agencies and ecosystems for brands. Today, we create work that delivers business growth, fame and purpose for over 300 clients in 48 countries and counting. Our unique model moves at the speed of modern business to drive change from the inside out; working smarter to make our clients’ money go further, and helping them build better solutions, systems and brands. Client solutions include Unilever’s U-Studio (a platform used by almost three-quarters of Unilever's brands globally), and adidas’ off-shore hub.In 2020 we were ranked #1 in Adweek’s Fastest Growing list (US) and featured in The Drum’s Honours List of the best businesses that helped shape the year. We are part of the Inside Ideas Group (IIG), which combines specialisms from Adjust Your Set (content and culture), Dare (design, experience and engineering) and Aylesworth Fleming (property marketing). IIG joined marketing technology group, The Brandtech Group (formerly known as You & Mr Jones) in January 2019 to give their clients access to the latest marketing technology solutions. The group includes tech-driven marketing companies, 55, Mofilm, Collectively, Gravity Road, Blood and Mobkoi, and holds strategic investments in leading technology businesses including Pinterest, Niantic, AI Foundation, VidMob, Jivox, Zappar, EVRYTHNG, Automat, Blacktag and Beeswax.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Operations Director (Creative / Advertising)

Location: Netherlands / Germany / France (remote)

Language requirement: fluency in German and/or French

Employment: 12-month FTC with view to extend

About the role:

We are seeking a detail-oriented and proactive Operations Director to join our dynamic team. The successful candidate will play a crucial role in bridging the gap between technical teams, new business and support in delivering business objectives. Supported by the Commercial and Implementation team, they will lead efforts in new client pitches/setups, analyse processes, identify opportunities for improvement, and help implement technology solutions that align with our strategic goals.

Key Responsibilities:

Requirement Gathering and Analysis:

Work with stakeholders to gather, document, and analyse business requirements for new client accounts.
Translate client business needs into workflows for client and Tech teams, asking the right questions to ensure accurate scope and cost.

Process Improvement and Solution Design:

Evaluate existing processes and recommend enhancements for efficiency, cost reduction, and improved outcomes.
Collaborate with tech and business teams to design solutions that align with overall business strategy.
Creating commercial models that deliver the workflow.

Project Management and Stakeholder Communication:

Lead new client pitches, ensuring a smooth transition to implementation for set up.
Serve as a liaison between stakeholders and technical teams, facilitating effective communication to ensure understanding and alignment.

Data Analysis and Reporting:

Analyse data to support decision-making processes, create measurement process for new clients.
Create reports and presentations to convey findings and recommendations for new solutions.

What We’re Looking For:

10-15 years’ experience in solution design, process optimisation, operations, technical consulting, or similar roles.
Experience in advertising, creative agency, production, or digital content operations.
Fluency in German or French language
Strong problem‑solving mindset with the ability to translate business challenges into operational and technical solutions.
Excellent communication and stakeholder‑management skills, with the confidence to lead conversations during pitches and onboarding.
High attention to detail, strong analytical capability, and a proactive approach to identifying risks and opportunities.
Comfortable working cross‑functionally and remotely across multiple markets and teams.

Req ID: 16541

#LI-JP1 #LI-REMOTE #LI-DIRECTOR

Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused  to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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