Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Database Queries Salesforce HyperText Markup Language (HTML) User Experience (UX) Java XML HyperText Markup Language (HTML) Web Template Systems Campaign Management Cascading Style Sheets (CSS) Data Collection Email Management Web Design Stakeholder Communications Continuous Improvement Process

Other Skills

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Decision Making
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Non-Verbal Communication
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Accountability
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Time Management
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Teamwork
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Training And Development
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Results Focused
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Analytical Thinking
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Mentorship
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Problem Solving
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Scheduling

Roles & Responsibilities

BCA or graduate degree with a diploma in web development or data analytics, with 0–1 year of experience in a marketing or technical role
Experience in email and data development, including use of email campaign tools (preferably Engage Marketing Cloud)
Strong project and time management capabilities, including planning, scheduling, and prioritising in a fast-paced environment
Proficiency in HTML, CSS, XML, and responsive design; ability to test across browsers and devices and troubleshoot rendering issues

Requirements:

Create, update, and optimize HTML email templates in Engage Marketing Cloud; upload, test, and deploy email campaigns
Collaborate with Marketing Communications partners across Sage to support seamless campaign execution and provide backup for open-queue campaigns
Independently manage end-to-end campaigns—from the open queue within defined SLAs; prepare reports and escalate issues as required
Participate in meetings, training sessions, and cross-training activities; contribute to process improvements and adapt to US/UK time zones as needed

SAGE Publishing

About SAGE Publishing

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, 24-year-old Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely. Driven by the belief that social and behavioral science has the power to improve society, we focus on publishing impactful research and enabling robust research methodology. We produce high-quality educational resources that support instructors to prepare the citizens, policymakers, educators and researchers of the future. Sage is committed to building an inclusive organization where all individuals are treated with fairness and respect, regardless of age, ability, gender, marriage and partnership status, pregnancy and parental responsibilities, race, religion and belief, socio-economic background, or sexual orientation. Diversity is one of the cornerstones of a vibrant culture and we are undertaking work to build a Sage that is more equitable and representative of the communities we serve and of which we are part. As well as driving change within Sage, we are also passionate about supporting diversity, equity and inclusion in wider society through our publishing activities. To find out more, visit https://group.sagepub.com/dei

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

JOB PURPOSE / KEY OBJECTIVES
The Communications Developer role supports the Campaign Team by translating briefs from the wider Marketing organization (such as Open Access) into well‑structured HTML email templates within Engage. The role involves creating new templates, updating existing HTML assets, ensuring accuracy, and managing end‑to‑end email campaign deployment through Engage.
In addition, the Communications Developer is expected to develop hybrid skills by learning and contributing to both campaign and list-related tasks as needed.

KEY ACCOUNTABILITIES

Create, update, and optimize HTML email templates in Engage Marketing Cloud.
Collaborate closely with Marketing Communications (MarComms) partners across Sage to support seamless campaign execution.
Provide additional support for HTML/web-related tasks and campaign initiatives.
Upload, test, and deploy email campaigns using Engage.
Assist the Campaign Team by managing open queue campaigns and providing backup support during absences.
Work closely with Senior Campaign Developers and the Team Lead to prepare reports and escalate issues when required.
Regularly review, update, and maintain process documentation as part of continuous improvement efforts.
Independently manage and complete campaigns—including complex ones—from the open queue within defined SLAs.
Actively participate in team meetings, training sessions, and development activities assigned by the Manager or Team Lead.
Demonstrate flexibility to attend meetings scheduled in US or UK time zones as needed.
Contribute to process improvement efforts by helping reduce passes, streamline workflows, and refine internal procedures.
Successfully complete hybrid training to build proficiency in both campaign creation and list creation processes.
Provide guidance and support to team members as required during knowledge‑sharing or cross‑training activities.

SKILLS, QUALIFICATIONS & EXPERIENCE

Sage Management Competencies

Strategic Awareness

Think strategically to align work with Sage’s vision and objectives.
Apply analytical thinking to problem‑solving and trend evaluation.
Utilize Engage for automated campaigns.
Demonstrate strong understanding of Sage values and DEI principles.

Leading People

Foster a high‑performance and innovation‑driven environment.
Mentor new team members and support knowledge transfer.
Set clear expectations, provide constructive feedback, and celebrate success.

Interpersonal Effectiveness

Engage empathetically, acknowledging and responding to others’ perspectives.
Build strong, positive working relationships.
Resolve conflicts with understanding and professionalism.

Results Orientation

Inspire the team to achieve and exceed performance goals.
Maintain enthusiasm and focus on delivering results.
Monitor progress and strengthen quality and efficiency through improvements.

Demonstrates Personal Integrity

Exhibit responsibility, reliability, and trustworthiness.
Uphold ethical behavior and accountability in all actions.

Business Judgment

Make informed, effective decisions grounded in data and insight.
Address challenges quickly and bring clarity to processes and outcomes.

Effective Communication

Communicate clearly in both written and verbal formats.
Collaborate effectively within a distributed team environment.
Demonstrate strong planning, scheduling, and project management abilities.

Accelerates Execution

Complete tasks efficiently and effectively.
Address obstacles promptly and continuously optimize processes.

Works Effectively With Others

Build collaborative partnerships across teams.
Troubleshoot technical issues with ESP representatives and internal stakeholders.
Work effectively within a team environment.

Functional Knowledge & Skills

Strong written and verbal communication skills.
Proficiency in HTML, CSS, XML, and web template development.
Ability to test and troubleshoot across multiple browsers, devices, and email clients.
Understanding of web design principles and user experience fundamentals.
Experience with SQL Server and SQL queries for data extraction and modification.
Knowledge of creating email campaign journeys, including complex workflows.

Qualifications & Experience

BCA or graduate degree with a diploma in web development or data analytics, with 0–1 year of experience in a marketing or technical role.
Experience in email and data development, including the use of email campaign tools (preferably Engage Marketing Cloud).
Strong project and time management capabilities, including planning, scheduling, and critical thinking.
Ability to manage multiple priorities in a fast‑paced, action‑oriented environment.
Strong troubleshooting skills for resolving display and rendering issues across email clients.
Technical proficiency in HTML, CSS, and responsive design (media queries).