Customer Service Representative (German)

David Kennedy Recruitment is working with an innovative global Customer Experience company , currently looking to hire a German speaking Customer Service Representative.

Position: Customer Service Representative

Location: Fully remote in either Romania, Bulgaria, Hungary, Croatia, Slovakia, Slovenia, Czechia

Employment type: Full-time

Remuneration: Base salary + bonus

About the role.
We are currently hiring German-speaking Customer Service Representative. As the first point of contact, you’ll handle incoming queries, provide clear solutions, and guide customers through internet and landline services.

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience

• Support customers with internet and landline services, including billing, basic technical queries, and package information

• Provide clear solutions and guidance to resolve customer issues efficiently

• Manage and update cases across internal systems with accuracy and attention to detail

• Maintain high standards of customer satisfaction and service quality at all times.

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REQUIREMENTS:

• Native / fluent in German (C1 minimum) both verbal and written. English is a bonus but not compulsory

• Strong communication and problem-solving skills

• Comfortable working in a fast-paced, call-based environment

• Basic IT skills with the ability to quickly learn new systems

• Previous customer service or call centre experience is an advantage.

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BENEFITS:

• Full-time employment contract

• Fully remote working setup within the EU

• Paid training provided to ensure your success in the role

• Typical working hours are 08:00 – 17:00 CET, with potential shift adjustments in the future.