Role overview

Qualifications

High School Diploma
2+ years of customer service experience
Proficient in MS Applications
Proficient in navigating CRM tools, ticketing systems, or other platforms efficiently

Responsibilities

Answer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQs
Log owner inquiries into a case tracking system
Log detailed messages for inquiries that would need to be escalated to more experienced Owner Relations Agents
Listen to voicemails and log into a case tracking system

Key facts

Remote from: Anywhere
Full time
Mid-level (2-5 years)
67 - 67K yearly
English

Hard skills

Call Center Experience Case Management Systems Beneficial Ownership Customer Relationship Management Escalation Management Data Capture Remote Administration Stress Analysis Conflict Resolution

Other skills

Customer Service
Voicemail
Microsoft Office
Professionalism
Non-Verbal Communication
Multitasking
Active Listening
Time Management
Detail Oriented
Computer Literacy

About the company

Energy Acuity

Enverus is the leading data, software, and insights company focused on the energy industry. Through its SaaS platform, Enverus provides innovative technologies and predictive/prescriptive analytics, empowering customers to navigate the future. Enverus’ solutions deliver value across upstream, midstream and downstream sectors, enabling the industry to be more collaborative, efficient and competitive. With more than 1,300 employees across the globe, the Company’s solutions are sold to more than 6,000 customers across 50 countries. Enverus is a portfolio company of Genstar Capital and brings together the technology of Drillinginfo, RS Energy Group, PLS, 1Derrick, MineralSoft, Midland Map Co., Oil-Law Records, MarketView, DataGenic Group, PRT, Oildex, Cortex, Red Dog Systems and RigData as one company. Creating the future of energy together.Since 2008, our subscribers have improved how they assess and uncover opportunities, determine the impacts of policy on markets, quantify competition, and gain visibility into the delivery of power and power infrastructure.Our user-friendly platform surfaces the granular information that shapes their understanding of the market. EA’s data collection approach sets us apart. We dynamically merge primary research, AI, public resource aggregation, web, and expert analysis focused on our clients’ needs.

Company details

Company size1001 - 5000

Links

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Job description

Description

Why YOU want this position

At Enverus, we’re committed to empowering the global quality of life by helping our customers make energy affordable and accessible to the world.

We are the most trusted energy-dedicated SaaS company, with a platform built to maximize value from generative AI, and our innovative solutions are reshaping the way energy is consumed and managed. By offering anytime, anywhere access to analytics and insights, we’re helping our customers make better decisions that help provide communities around the world with clean, affordable energy.

The energy industry is changing fast. But we’ve continued to lead the way in energy technology, creating intelligent connections across the entire energy ecosystem, from renewables, power and utilities, to oil and gas and financial institutions. Our solutions create more efficient production and distribution, capital allocation, renewable energy development, investment and sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn’t be possible without our people, which is why we have built a team of individuals from a diverse range of backgrounds.

Are you ready to help power the global quality of life? Join Enverus, and be a part of creating a brighter, more sustainable tomorrow.

We are currently seeking an Associate Owner Relations Agent to join our team working remotely in Canada. This position will work Monday thru Friday, 8:00 am – 5:00 pm CT.

Performance Objectives

Answer incoming oil and gas owner relations phone calls from 8:00 to 5:00 p.m. CST, assisting callers with basic FAQs
Log owner inquiries into a case tracking system
Log detailed messages for inquiries that would need to be escalated to more experienced Owner Relations Agents
Listen to voicemails and log into a case tracking system.

Competitive Candidate Profile

Proficient in navigating CRM tools, ticketing systems, or other platforms efficiently.
Accurately captures information and follows designated procedures.
Articulates words clearly and professionally.
Able to calm upset callers and manage tense conversations.
Able to handle high call volumes
Being consistently available during work hours
High School Diploma
2+ years of customer service experience
Proficient in MS Applications

Physical Demands:

Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment.
Able to safely lift up to 35 pounds at a time using safe lifting techniques.
Ability to communicate effectively with another person.
Regular and predictable attendance is required.
Ability to work in a remote/work from home environment is required.
Travel requirements: 0% or as required for company needs