This is an exciting time to join our client and the wider group of life-saving technology companies. Our client has built an enviable reputation based on their customer centric ethos, which means they continues to attract a growing global customer presence. They have built up a well-respected brand within the portable analysis of water worldwide.
Your role
As an experienced sales leader you will be comfortable in shaping our client's 'Americas HUB team', covering North America and Latin America with a go to market strategy, to expand our customer reach and profitable to increase the HUB revenue in line with our ambitious growth plans.
This is a role that will work closely with our Global Director of Sales and global cross functional managers, requiring you to be comfortable with moving between strategic sales and the everyday sales delivery demands of a medium sized manufacturing business.
As the Head of Sales America, you will be responsible for expanding our footprint in new and existing sectors by leading a team of high performing Business Development Managers and Account managers whilst owning key customer relationships within the Hub. By its nature you will possess a passion for sales and delivering an exceptional customer experience. This role offers earned autonomy that will enable you to truly drive the Americas team and business growth within a fully supported HUB.
Your responsibilities
- Reporting to the Global Sales Director, the Head of Sales - Americas will have commercial ownership for the Americas sales revenue target, gross margin, revenue and S&OP forecasting accuracy and P&L accountability including T&E.
- Complete, maintain and implement a comprehensive sales strategy for the Hub down to a sales area level, aligned with the overarching global sales vision and a 3-year strategy.
- Continuously monitor market dynamics, competitive landscape, and customer insights to inform strategic direction. Maintain comprehensive country planner(s) on a quarterly basis to ensure Market analysis can be promptly acted upon. Feedback into our product management team.
- Identify and capitalize on development of the partner program and growth opportunities across targeted markets and channels, including new business development and strategic alliances. Access associations to gain podium access at meetings / webinars and white paper reviews.
- Working closely with global marketing to plan and execute webinars, blogs, publications, events and exhibitions.
- Recruit, lead, and inspire a high-performing, results-driven sales team who live the behaviors.
- Accountable for the HUB's sales training, sales planning, encompassing target setting and performance analysis for the team.
- Proactively manage the distributors and Service Partners, ensuring they represent our client in offering an aligned best in class service to our customers, irrespective of location. Ensure HUB analysis and mapping of future partners are identified and developed.
- Creating the One team that is unified globally and informed of the strategic business direction, ambitions and global performance, revenue and profit by carrying out regular communications that can be easily understood by the target audience
- Drive the adoption and optimization of CRM and sales enablement tools (PBI) to enhance productivity, reporting accuracy, and decision-making.
- Establish clear KPIs and performance metrics to drive accountability, development, and continuous improvement.
- Cultivate a collaborative, innovative, and customer-centric culture across the Hub and within the global sales organization.
- Ensure the effective use of BC, CRM and PBI to ensure effective streamlined processes – working closely with the global customer experience team for order processing and Americas office coordinator and warehouse for picking and shipping.
- Accountable for meeting business deadlines including but not limited to legal and HS&E compliance
- Partner with global cross-functional teams e.g. Operations, Marketing and Product Management to align and support sales initiatives.
- Develop and maintain strong relationships with key customers, industry associations, trade shows, client engagements and external stakeholders, reinforcing brand presence and market leadership.
- Approximately 50% Travel within Americas, overnight stays and some international travel may be required.
Challenges of this role
- Balancing global strategic alignment with regional market nuances and customer expectations.
- Identifying scalable growth opportunities while navigating diverse regulatory, economic, and competitive landscapes.
- Building and retaining a high-performing, motivated sales team across geographies and cultures whilst embedding new sales models
- Ensuring seamless integration of CRM systems, sales processes, and reporting tools across regions and to HQ.
- Managing resource constraints while maintaining agility and responsiveness in a dynamic market environment.
- Maintaining strong customer relationships in the face of evolving expectations and competitive pressures.
- Staying ahead of market trends, technological shifts, and competitor strategies to inform proactive decision-making.
Your background
You demonstrate a high level of experience within a similar field of expertise as a Head of Sales or Sales Manager, looking for the next career challenge.
- Demonstrable success in senior sales or commercial leadership roles, ideally within a B2B multinational environment encompassing multiple market segments and diverse routes to market.
- Experience in regulated industries would be beneficial.
- Experience of setting up and running an agent network across North America beneficial.
- Strong results orientation, with a proven track record of driving revenue growth, KPI's and managing complex, multi-layered sales operations.
- In-depth knowledge of Hub region markets, with a clear understanding of cultural, commercial, and regulatory dynamics.
- Skilled communicator, able to communicate openly and transparency, influence and engage a broad spectrum of decision-makers across internal and external networks.
- Exceptional leadership capabilities, with advanced communication and stakeholder engagement skills across all business levels.
