Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.
By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.
At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.
The Role
The Main Responsibilities
- Lead, mentor, and develop a high-performing engineering team supporting service enablement and operational engineering.
- Establish engineering standards, operational architectures, and best practices for scalable managed services.
- Translate service offerings and solution architectures into operationally ready, repeatable service capabilities.
- Define and implement operational architecture, including monitoring, alerting, automation, and ticketing workflows.
- Oversee onboarding engineering for new customers and services, ensuring integration with monitoring, automation, and service management systems.
- Develop standardized onboarding frameworks and deployment models for customer environments.
- Drive automation and tooling initiatives to improve operational efficiency and workflow integration.
- Build integrations across monitoring systems, orchestration tools, and IT service management platforms.
- Enable automated provisioning, alert correlation, and incident response workflows.
- Partner with Solution Architecture, NOC, SOC, product, and service delivery teams to align services with operational support models.
- Support service lifecycle management, including service introduction, change management, updates, and retirement.
- Ensure observability across managed services environments, including telemetry, monitoring, dashboards, and health metrics.
What We Look For in a Candidate
- 10+ years of engineering experience in enterprise infrastructure, network, cloud, or security domains.
- 5+ years leading engineering teams in managed services, service provider, or large-scale enterprise settings.
- Proven experience designing and operationalizing production-grade services in complex or multi-tenant environments.
- Expertise in network engineering, cloud/infrastructure platforms, systems/platform engineering, or security infrastructure/operations.
- Experience designing operational architectures with monitoring, automation, and service management at scale.
- Proficiency integrating monitoring, orchestration, and ITSM platforms (e.g., ServiceNow, Jira Service Management).
- Strong automation and scripting experience (Python, PowerShell, APIs, infrastructure automation tools).
- Systems-thinking mindset with the ability to connect architecture, operations, and service delivery.
- Background supporting 24x7 operational environments with strict SLAs.
- Experience in MSP or telecommunications/service provider environments (preferred).
- Familiarity with NOC/SOC operations and ITIL-aligned service management practices.
- Experience with observability platforms, event correlation, and service telemetry.
- Industry certifications in networking, cloud, or security (preferred).
Compensation
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
| Learn more about Lumen's: |
| Benefits |
| Bonus Structure |
#LI-Remote
Requisition #: 341660
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
