DME Branch Operations Liaison

ABOUT THIS ROLE:

The DME Branch Operations Liaison serves as the primary operational bridge between 

Sales, Branch Operations, and Central Business Operations (CBO). This role ensures 

seamless coordination of referrals, documentation, order processing, and issue 

resolution across departments. The Liaison drives accountability, removes workflow 

barriers, and improves speed-to-delivery, documentation quality, and revenue cycle 

efficiency.

This position plays a critical role in aligning field execution with centralized processes 

and organizational performance targets.

ESSENTIAL FUNCTIONS:

Cross-Functional Coordination

•  Act as primary point of contact between sales teams, branch staff, and centralized 

operational department.

•  Facilitate communication on order status, documentation requirements, and 

workflow bottlenecks

•  Translate field needs into actionable requests for intake, billing, and eligibility 

teams

•  Ensure alignment between field commitments and operational capabilities

Order & Workflow Oversight

•  Monitor referral pipelines and identify delays in processing or documentation
•  Proactively resolve issues impacting intake-to-delivery timelines
•  Track escalations and ensure timely resolution across departments
•  Support priority account or high-value referral coordination

Documentation & Compliance Support

•  Verify orders meet payer and regulatory requirements prior to processing
•  Coordinate missing documentation retrieval between sales, referral sources, and 

intake teams

•  Reduce audit risk through proactive file review and correction

Performance Monitoring & Reporting

•  Track branch performance metrics such as intake turnaround time, delivery cycle 

time, documentation accuracy, authorization timelines, and revenue leakage 

indicators

•  Provide actionable insights and improvement recommendations to leadership

Process Optimization

•  Identify workflow inefficiencies across sales, branch, and CBO interactions
•  Recommend process improvements and standardization opportunities
•  Support rollout of new SOPs, systems, and automation initiatives
•  Assist with onboarding and training of branch and sales staff on operational processes

REQUIRED EDUCATION AND/OR EXPERIENCE:

 2+ years DME, healthcare operations, or revenue cycle experience

 Strong understanding of referral, intake, documentation, and delivery workflow

 Ability to manage cross-functional relationships and resolve operational issues

 Excellent organizational and communication skills

 Strong analytical and problem-solving ability

PREFERRED EDUCATION AND/OR EXPERIENCE:

 Experience working across field and centralized teams

 Knowledge of Medicare and commercial payer documentation standards

 Brightree or comparable DME platform experience

 Prior operations, intake, or sales support role in DME or healthcare services

CORE COMPETENCIES:

 Cross-functional collaboration

 Operational problem solving

 Process improvement mindset

 Accountability ownership

 Attention to detail

 Communication influence skills

SUCCESS METRICS (KPIs):

 Intake-to-delivery turnaround time

 Documentation completeness rate

 Referral conversion rate

 Order fallout rate

 Escalation resolution time

 Revenue cycle speed indicators

 Branch satisfaction score

 Sales satisfaction score

STRATEGIC IMPACT OF ROLE:

This role improves organizational performance by increasing referral conversion, 

reducing documentation delays, shortening revenue cycle timelines, strengthening 

alignment between field and centralized teams, and improving customer and referral 

source experience.

WHY JOIN US:

 Professional growth opportunities with compelling career paths

 Healthy work-life balance supported by flexible paid time off (PTO)

 Comprehensive benefits package, including medical, dental, vision, STD & LTD 

insurance for full-time team members

 401(k) savings plan with employer matching contributions

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive 

listing of activities, duties, or responsibilities that are required of the employee for this job. 

Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT:

DASCO provides equal employment opportunities (EEO) to all employees and applicants 

for employment without regard to race, color, religion, sex, national origin, age, disability 

or genetics. In addition to federal law requirements, DASCO complies with applicable 

state and local laws governing nondiscrimination in employment in every location in 

which the company has facilities. This policy applies to all terms and conditions of 

employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, 

transfer, leaves of absence, compensation, and training.

DASCO expressly prohibits any form of workplace harassment based on race, color, 

religion, gender, sexual orientation, gender identity or expression, national origin, age, 

genetic information, disability, or veteran status. Improper interference with the ability of 

DASCO’s employees to perform their job duties may result in discipline up to and 

including discharge

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