Technical Support Specialist I

Job Title: Technical Support Specialist (1)

Department: Mobility Managed Services

Reports To:  Cheryl de Vera Ainsley

About Amplix  
Amplix is a leading technology advisory firm that helps organizations accelerate business transformation through innovative technology. With 3,500+ customers nationwide, we deliver increased speed to value and reduced risk across the full IT ecosystem — from CX, IT infrastructure, cloud, and security to mobility and beyond. Through thousands of advisory engagements, we’ve influenced and optimized hundreds of millions of dollars in IT spend, helping clients build flexible, scalable, and resilient technology solutions that give them a strategic advantage. 
   
Joining Amplix means becoming part of a team that’s shaping the future of IT advisory. Here, you’ll have the opportunity to make an impact at scale, grow your career, and be part of a company that values your individual goals as much as our collective mission.

Headquartered in Norwood, MA, with offices and remote employees across the country, Amplix is a national company with a close-knit culture. Our people share a common set of values and a passion for helping clients, partners, and each other succeed.

• Create exceptional experiences with every interaction
• Exemplify integrity, accountability & appreciation
• Improve lives of employees & customers
• Teamwork leads to greatness
• Evolve & innovate 

Job Summary

As a Technical Support Specialist, you will be responsible for providing exceptional customer support. You will serve as the initial contact point for our customers, collaborating with colleagues in our Help Desk/Call Center department. Your role entails addressing incoming calls, emails, or chat messages from customers seeking assistance with telecommunications concerns. Your objective is to deliver prompt and precise responses to their inquiries.  

Duties and Responsibilities

· Provide Level 1 support for wireless requests received by telephone from 8:00 a.m. to 8:00 p.m. EST.

· Troubleshoot issues and support device activations and warranty replacements.

· Respond to after-hours callouts as needed.

The compensation for this position is $19/hr USD. The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. The posted range reflects our ability to hire at different titles and levels depending on background and experience. The company reserves the right to offer additional compensation at its discretion, for example, in the form of a discretionary bonus or sales commission.