Key Facts

Remote From:

Philippines

Full time

Mid-level (2-5 years)

English

Hard Skills

Dispatch Coordination Softphone ServiceNow Shift Scheduling Time Tracking Software Help Desk Support Call Center Experience Help Desk Support Microsoft SharePoint Construction Engineering Emergency Response Refinishing Process Architecture Positive Discipline

Other Skills

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Customer Service
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Video Conferencing
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Virtual Teams
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Microsoft Office
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Professionalism
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Accountability
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Time Management
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Teamwork
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Detail Oriented
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Reliability
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Prioritization
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Verbal Communication Skills

Roles & Responsibilities

Minimum of 2 years of experience in customer service and admin work
Excellent verbal and written communication skills
Highly organized and process-oriented with great attention to detail
Familiar with MS Teams, ServiceM8 (job management platform), Softphone/3CX, and Microsoft tools (e.g., SharePoint)

Requirements:

Manage incoming jobs and assign appropriately via call, chat or email
Handle customer and client communication
Perform admin and ad hoc tasks
Maintain organization and prioritisation of work

24x7 Direct

About 24x7 Direct

Looking for a reliable outsourcing partner that can help your business grow? Look no further than 24x7 Direct!At 24x7 Direct, we offer a wide range of outsourcing solutions to help businesses of all sizes save money, boost efficiency, and achieve their goals. Whether you're looking to outsource your customer service, IT support, accounting, or any other business function, we've got you covered.Our team of highly skilled professionals is based in the Philippines, one of the world's top outsourcing destinations. With years of experience and a commitment to excellence, we're proud to offer our clients the highest quality services at a fraction of the cost of traditional in-house staffing.But we're not just about saving you money - we're also committed to delivering outstanding customer service and support. We work closely with our clients to understand their unique needs and requirements, and we're always available to answer questions, provide guidance, and offer support.So if you're ready to take your business to the next level, let 24x7 Direct be your outsourcing partner. Contact us today to learn more about our services and how we can help your business thrive.www.24x7direct.com.au

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

This is a remote position.

Philippine-based Filipino applicants.

IMPORTANT NOTE: Applicants must be available to work flexible hours, including a 7:00 AM – 4:00 PM Philippine time shift, after-hours coverage (3:00 PM – 9:30 PM Philippine time), and weekend on-call duties. This is an emergency response role, with higher demand during bad weather events.

An amazing opportunity to work with a dynamic Australian Company as an experienced, vibrant, and highly motivated Customer Service Admin Assistant.

Reporting to the Operations Manager/Director and working with direction from the team, you will be a self-starting, highly organised, and experienced Customer Service Admin Assistant.

The ideal candidate must have excellent communication skills, an incredible eye for detail and be highly organised.

You will be responsible for the following:

Manage incoming jobs and assign appropriately via call, chat or email
Handle customer and client communication
Perform admin and ad hoc tasks
Maintain organisation and prioritisation of work

Requirements

Minimum of 2 years of experience in customer service and admin work
Excellent communication skills, both verbal and written
Highly organised and process-oriented
Great attention to detail
Experience working in a fast-paced environment, or an emergency response provider (cleaning & restoration) or the construction industry is highly desirable
Familiar with the following tools

MS Teams
ServiceM8 (job management platform)
Softphone / 3CX
Microsoft tools (e.g. Sharepoint)

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

Monthly Salary: Php35,000
Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
You will be paid extra for overtime and Philippines public holidays
Probation: 6 months and after Probation             
10 days annual leave credits
5 days of sick leave
HMO Offered after 6-month probation
13th Month Pay after 30 days
Annual Salary Review
Laptop provided after 30 days
Permanent work-from-home role. You will have to use your own internet.
SHIFT TIMES: Applicants must be available to work flexible hours, including a 7:00 AM – 4:00 PM Philippine time shift, after-hours coverage (3:00 PM – 9:30 PM Philippine time), and weekend on-call duties. This is an emergency response role, with higher demand during bad weather events.