Vice President, Clinical Operations

Catalight Care Services (CCS) is one of the nation’s largest behavioral health networks supporting more than 10,000 families a year and growing. In addition to providing access to exceptional care, the organization is helping build a culture and community focused on equality and belonging so all people, of all abilities can live their best lives and thrive. If that is not enough to entice you, clinical excellence reigns at CCS with a world-class multi-disciplinary team including MFTs, LCSWs, SLPs, Psychologists, Neuropsychologists, Medical psychologists and BCBAs.

As part of the broader Catalight family of companies, CCS is an integral part of realizing the organization’s purpose to create a more equitable world so people with developmental disabilities can choose their path. This means bringing the best talent in the industry together to address complex societal problems such as healthcare access and greater well-being for underrepresented communities.

If you are a strategic, results and relationship-driven leader, this may be the perfect place to grow your career and expand your impact in the world.


The Vice President (VP) of Clinical Operations will be a dynamic thought partner and an integral member of our plans to continue shaping the landscape of home and community-based service delivery. The VP, Clinical Operations, will also focus on evaluating operations, identifying business needs and performance gaps, and planning and implementing operational improvements for Clinical Care teams at Catalight Care Services (CCS).

The VP impacts operational efficiency of CCS Clinical teams, while ensuring that the high standards of clinical services provided to CCS client families are maintained. This role will report to the SVP, CCS, and will contribute to long-term planning and vision implementation by identifying strategic clinical and operational initiatives, collaborating, prioritizing, communicating, and evaluating results, while preserving the FoC’s reputation for integrity and excellence.

Essential Job Functions

Execute on Organizational Strategy and Vision

• Develops, implements, and maintains the enhancement of all clinical services and programs, clinical policies and procedures, and quality assurance programs and activities
• Develop high-trust relationships through interactive, accessible, timely, relevant, and inclusive communications with key stakeholders. 
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.
• Apply broad clinical knowledge and management experience to complex performance dynamics to champion continuous improvement efforts.
• Collaborate with CCS teams to implement plans for the operational infrastructure, processes, and staffing designed to accomplish the goals of our organization.
• Ability to identify broad clinical operations issues and develop plans for senior management to address priority issues.
• Collaborate with department leads across the CCS to ensure alignment of the Mission, CCS strategic priorities, industry best practices, and requirements per funding sources and state regulations.
• Take initiative to identify performance gaps affecting business priorities, analyze the performance context to expose root causes, formulate solutions, deliver actionable recommendations to leadership, and then drive implementation of the performance intervention.

Operations

• Create and oversee the development of metrics to measure and monitor the performance of all members of the CCS Clinical Operations teams.
• Work collaboratively across CCS teams to enhance key initiatives, analyze relevant data, and report on appropriate metrics to justify process changes and efficiency gains across CCS care path. 
• Work with stakeholders to facilitate clear communication with all relevant CCS clinical teams; ensure swift, effective resolution of clinical and operational issues; and collaborate to develop processes that work for both parties. 
• Ensure that clinical, operational, and administrative standards are upheld to meet or exceed accreditation specifications. 
• Drive operational excellence via the right tools, processes, and resources.
• Deliver on all clinical, quality, operational, and financial goals.
• Maintain alignment and connection with the leadership team.
• Partner with the SVP of CCS Operations to develop and implement plans for the operational infrastructure, processes, and personnel designed to accommodate the rapid growth objectives, in order to evolve current standards and practices.
• Drive the CCS’s initiatives to simplify the experience for our employees, providers, and clients by helping to further tools, capabilities, and institute best practices where opportunities exist.
• Create and execute departmental budgets and resources to meet stated operational plans while maintaining service quality.
• Create a culture of continuous improvement and operational excellence by keeping up to date with industry trends, current research, and leveraging other thoughts and resources to improve operating capabilities.

Build and Manage Teams

• Create a diverse, equitable and inclusive organization.
• Foster empowered and wellbeing-driven teams.
• Model high performance as well as bold, accountable leadership.
• Ensure a talent pipeline and succession plan.
• Manage partnerships collaboratively to achieve shared goals.
• Steward shared services, integration, and operational efficiency.

Qualifications

Minimum Education, Experience & Training Equivalent to:

We believe humans with a diverse range of experiences may be suited for work at hand. We are avoiding education and experience minimums with an acknowledgment that these can be barriers for historically excluded groups.

This role is suited for a dynamic, empathetic, and forward-thinking leader with a proven track record of inspiring teams, strong operational and programmatic thinking, driving organizational growth, and championing social impact, particularly within a nonprofit or community-focused setting.

What would be a plus:

• Licensed Mental Health Practitioner with at least 10 years of licensure.
• Direct experience serving or working with individuals with intellectual and developmental disabilities and their families.
• Direct experience managing a large clinical network.
• Proven track record driving meaningful clinical outcomes for the clients and families we serve.

Requests:

• Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.
• Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
• Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
• Ability to utilize computer, cell phone (iPhone).
• Frequent sitting.

Knowledge, Skills & Abilities (organized by our company values): 

Community oriented:

• Seeks to understand the underlying needs, desires, and values of colleagues.
• Proactively builds spaces for others to engage in learning and community.
• Appreciates and demonstrates collaboration across teams.
• Serves as a role model, bringing our core values to life in your work.
• Appreciation for cross-departmental collaboration.
• Work in an exciting, fast paced high energy environment while effectively multitasking and managing day-to-day responsibilities without supervision.
• Personable; able to work comfortably with individuals at all levels within the organization.
• Excellent verbal and writing communication skills; frequent proofreading and checking documents for accuracy.

Equity informed:

• Knowledge of multiple historically excluded groups with knowledge in I/DD (intellectual and developmental disability) communities.
• Interest in working with and elevating employee needs.
• Approaches work with a growth mindset, welcome feedback, and understand that humans all have biases and are imperfect as a baseline.
• Experience working and communicating with families.
• Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.

Bold:

• Navigates ambiguity with an excitement for problem solving.
• Effectively manages programs from visioning to implementation + impact measure.
• Commitment to meet agreed upon deadlines on time or ahead of schedule.
• Transparent on action, pursuits, and outcomes.
• A commitment to the values of the organization while demonstrating good judgment, flexibility, patience and discretion when dealing with confidential and sensitive matters.

Wellbeing driven:

• Willingness and commitment to self-reflection and re-thinking. 
• Ability to understand your physical, mental, social, and financial wellbeing needs with a willingness to co-create boundaries that allow you to sustainably show up and honor your humanity.
• Capacity to contribute to and help cultivate effective + sustainable wellbeing driven spaces.
• Commitment to managing a remote schedule that aligns with PST business hours, ensuring your availability supports a healthy team rhythm and effective cross-functional partnership.

Conditions of Employment

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Ability to obtain and maintain clearance through the Office of Inspector General.
• Ability to obtain and maintain a National Provider Identifier (NPI).
• Must attend any required training.

Full time

$223,000 - $274,000

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.