Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Engineering Documentation Client Services Help Desk Support Content Creation Data Sharing Standard Operating Procedure Salesforce Intercom User Feedback Online Communication Positive Psychology Customer Centricity

Other Skills

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Technical Acumen
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Professionalism
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Non-Verbal Communication
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Teamwork
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Time Management
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Empathy
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

1+ years of customer service experience
Ability to effectively communicate verbally and in writing, including documentation steps in understandable terms
Experience with Salesforce and Intercom preferred
Basic technical skills with curiosity and a desire to learn new software products and offerings

Requirements:

Offer timely and professional support to clients via phone and Intercom, ensuring a clear understanding of their questions and concerns.
Apply standard procedures to address inquiries, seeking guidance from supervisors or senior team members when needed.
Help maintain positive client relationships by consistently delivering courteous, solution-oriented service.
Participate in regular team meetings and training sessions to foster collaboration and knowledge sharing.

AlignOps

About AlignOps

AlignOps is the construction industry's first and most comprehensive operations management platform. For 30 years, AlignOps has helped leaders from construction and other industries across the globe manage their tool and material inventories, field and warehouse logistics, and safety programs. Easy to use and delivered through a powerful cloud-based platform, AlignOps provides fast and secure access to real-time operations data that helps its customers reduce risk and run their businesses more efficiently, cost-effectively, and profitably. AlignOps is devoted to helping our customers improve productivity by streamlining their construction operations. We are committed to the ongoing evolution of our tool, material, and safety management platform that connects field, warehouse, and back office teams. We are continually helping our customers run their businesses more safely, more efficiently, and more profitably through our easy-to-use solutions. This is a commitment we’ve honored for 30 years. From general and specialty contractors to energy companies, utilities, and the industries that support them, AlignOps is the platform of choice for leading firms across the globe.

Founded: 2018

Company size: 51 - 200

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Job description

About AlignOps

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations.

AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, AlignOps powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results.

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do.

Job Description

The Client Support Specialist - Level I assists clients through established communication channels to address client inquiries, ensure timely responses, and maintain service quality. The position supports team initiatives by participating in routine collaboration activities and contributing to foundational content creation tasks.

Responsibilities

Offer timely and professional support to clients via phone and Intercom, ensuring a clear understanding of their questions and concerns.
Apply standard procedures to address inquiries, seeking guidance from supervisors or senior team members when needed.
Help maintain positive client relationships by consistently delivering courteous, solution-oriented service.
Participate in regular team meetings and training sessions to foster collaboration and knowledge sharing.
Collaborate with colleagues on content creation tasks and knowledge-sharing activities that improve the customer support process.
Contribute to a supportive team atmosphere by staying open to feedback, being willing to learn, and offering help to colleagues as needed.
Other duties as assigned

Qualifications

1+ years of customer service experience
Ability to effectively communicate verbally and in writing, including documentation steps in understandable terms
Experience with Salesforce and Intercom preferred
An empathetic, positive approach to customer interactions, driven by a genuine desire to help customers reach their goals and feel supported throughout their journey.
Basic technical skills with curiosity and a desire to learn new software products and offerings

This is a full-time remote position located in the US; however, it is preferred that the individual work in the Indianapolis, Indiana office. Preference may be given to those able to meet the onsite work location expectation. If local, the individual hired will work on-site according to a schedule set by management based on the requirements of their role.

Benefits & Compensation

The US base salary range for this full-time position is $40,000-$50,000. Our salary ranges are determined by role, level, and location.
The AlignOps benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.

Website: https://alignops.com/about-us/careers