Client Relationship Officer – Emerging Affluent at Mukuru

At Mukuru, we don’t just manage money we build relationships that grow with our clients.

We’re looking for a Client Relationship Officer who can deliver a personalised, high touch banking experience to our emerging affluent clients. This role blends relationship management, financial advisory, and secure transaction oversight in a fast-paced, trust-driven environment.

If you are passionate about client relationships, financial solutions, and delivering exceptional service this is your opportunity to make a meaningful impact.

Your Mission

To build and grow long-term client relationships by providing tailored financial solutions, while ensuring secure, compliant, and high-quality service delivery.

What You’ll Do

Build Strong Client Relationships

• Act as the primary point of contact for emerging affluent clients.
• Develop trusted relationships through proactive engagement and personalised service.
• Understand client financial needs, behaviours, and growth opportunities.

Manage High-Value Transactions

• Oversee and process high-value cash transactions with accuracy and discretion.
• Ensure all transactions are securely handled, recorded, and reconciled.
• Monitor cash exposure and identify any irregularities or risks.

Provide Credit & Advisory Support

• Review and assess client loan applications.
• Conduct basic financial and credit analysis.
• Guide clients through the credit process with clear and professional communication.

Deliver Tailored Financial Solutions

• Recommend suitable banking products (lending, savings, cards, transactional services).
• Identify cross-sell opportunities based on client needs.
• Ensure responsible and compliant product recommendations.

Deliver Exceptional Client Experience

• Provide a professional, responsive, and relationship-led service.
• Resolve client queries efficiently and effectively.
• Manage complaints in line with service and regulatory standards.

Ensure Compliance & Risk Management

• Adhere to regulatory requirements (RBZ, AML, KYC).
• Maintain accurate client and transaction records.
• Identify and escalate any compliance or operational risks.

What You Bring

• Bachelor’s degree in Finance, Banking, Business, or related field
• 3+ years’ experience in banking, financial services, or relationship management
• Experience handling cash transactions and client-facing roles
• Exposure to credit processes and financial advisory (advantageous)

Key Competencies

• Relationship Building & Client Engagement
• Financial & Credit Analysis
• Risk & Compliance Awareness
• Attention to Detail & Accuracy
• Communication & Interpersonal Skills
• Problem-Solving & Decision-Making

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS