Leave Advisor (ETS) | Temporary

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

The Leave Advisor is responsible for front-line telephone support, responding to employee and leader inquiries regarding leave policies, status updates, and process guidance.

JOB DESCRIPTION: 

• Manages all activities of data intake related to EHC employee absences; both short term and long-term events for the Enterprise.
• Resolves employee inquiries by clarifying issues using independent direction; researching answers and alternative solutions; implementing solutions; and escalating where necessary.
• Provide benefits outreach to employees to ensure successful partnership with Employees, Leaders, Employee Relations, Benefits, Payroll, Compensation, and Recruitment.
• Utilizes broad HR expertise and knowledge base to address complex employee needs and issues.
• Utilizes exceptional communication and organizational skills, superior attention to detail and ability to prioritize.
• Determines when issues need to be escalated to appropriate resource.
• Creates and manages process templates for accuracy and consistency of information.
• Provides feedback on the effectiveness and soundness of policies and procedures within the department.
• Performs other duties as required

MINIMUM QUALIFICATIONS:

• A bachelor's degree and three years of HR experience, preferably at the specialist or generalist level in FMLA/employee leaves, ADA, FLSA, employee benefits, recruitment, or employee relations.
• Experience may be considered in lieu of a degree
• Proficiency in Payroll and Human Resource records software applications.
• Microsoft Office (Excel & Access).
• Effective customer service skills.
• Preferred experience in PeopleSoft and Kronos.

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University location as needed.  All biweekly employees must reside within the State of Georgia.  Emory reserves the right to change this status with notice to employee.

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.