Dutch Customer Support - Fully Remote Portugal

Dutch-Speaking Customer Support Specialist – E-commerce
Remote in Portugal | Full-time

Are you passionate about helping people and ready to build an international career? Join a fast-growing e-commerce project and become part of a dynamic, multicultural team where your impact is visible from day one.

We are currently looking for Dutch-speaking Customer Support Specialists to deliver high-quality support and create outstanding customer experiences.

Your Role

You will be the first point of contact for customers, supporting them across multiple channels including phone, email, and social media. Your day-to-day will involve assisting with orders, deliveries, returns, and refunds, as well as answering questions about products and services. You will handle customer inquiries efficiently, always maintaining a solution-oriented and customer-first approach.

Your Profile

You are fluent in Dutch (minimum C1) with a good command of English, and you feel comfortable communicating clearly and professionally. You have a natural problem-solving mindset, a positive attitude, and a genuine interest in helping others. You thrive in an international environment and enjoy working with people from different backgrounds. Previous experience in customer service is an advantage, but not required.

What You Can Expect

This is a full-time opportunity offering remote work within Portugal, with the possibility of relocation support if needed. The package includes a competitive base salary, performance bonuses, and additional incentives.

You will also benefit from:

• Health insurance from day one
• Continuous training and development programs
• Free language courses
• Career growth opportunities within an international company
• A supportive team environment with regular team activities

For candidates relocating, the company provides a complete relocation package, including accommodation, flight ticket, and airport transfer, ensuring a smooth and stress-free transition.