Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world – one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs.
We’re a team of fiercely driven individuals committed to making healthcare more sustainable—and we’re looking for passionate people to help us get there.
Why This Role is Important to Arcadia
Love building reliable systems, and want to make a difference?
Arcadia’s customers rely on us to securely process and deliver high-value healthcare insights. Reliability, availability, performance, and security are foundational to trust—especially when systems support critical workflows and handle PHI. As a Principal Site Reliability Engineer, you’ll set reliability strategy across teams, drive cross-cutting platform improvements, and ensure we can scale delivery without scaling operational burden.
What Success Looks Like
In 3 months
Build deep context on Arcadia’s platform, production risks, and operational practices. Participate in on-call/incident response and quickly improve signal quality for at least one critical domain (dashboards, alerts, traces, runbooks). Identify a high-leverage reliability initiative and align stakeholders on scope, success metrics, and milestones.
In 6 months
Establish SLOs/error budgets for key customer journeys, drive operational readiness standards for launches, and lead remediation for recurring incidents with measurable reductions in customer impact and MTTR. Deliver major toil-reduction improvements via automation and self-service workflows.
In 12 months
Own and execute a reliability program with cross-org impact (e.g., GitOps delivery guardrails, observability platform evolution, resilience/DR improvements, or secure infrastructure controls). Influence architecture decisions, establish org-wide operational standards, and mentor Staff engineers—raising the reliability and security bar across Arcadia.
What You'll Be Doing
Act as the technical leader for reliability for one or more domains; set direction and standards while remaining hands-on where it matters most
Drive reliability strategy across critical services: define SLOs/SLIs, error budgets, and reliability KPIs aligned to customer journeys and outcomes
Own incident response maturity: lead complex incidents, improve incident command practices, and ensure high-quality RCAs with prioritized, tracked remediation
Architect and implement automation to reduce toil and risk: runbook automation, self-service tools, and safe operational workflows (Python + Argo Workflows)
Advance GitOps delivery practices using Argo CD: promotion strategies, progressive delivery/canaries, and guardrails that reduce deploy risk
Scale infrastructure management with Crossplane and Terraform: reusable patterns, policy controls, and paved roads for teams
Lead operational readiness and reliability reviews for new features/architectural changes; reinforce non-functional requirements (availability, latency, security, cost)
Improve performance and cost efficiency through capacity planning, load testing, right-sizing, and architecture recommendations across AWS services
Champion infrastructure security best practices for environments that handle PHI (least privilege, secrets management, auditability, and defense-in-depth)
Mentor Staff and Senior engineers through design reviews, code reviews, pairing, and documentation; raise reliability standards across teams
What You'll Bring
8+ years of experience in SRE, platform engineering, systems engineering, or related roles operating production services at scale
Demonstrated principal-level impact: leading cross-team initiatives, influencing architecture decisions, and driving sustained improvements in reliability and operations
Expertise in Kubernetes operations and troubleshooting, including safe rollout/rollback patterns, workload debugging, and operational guardrails
Strong GitOps experience with Argo CD; experience building delivery workflows and automation using Argo Workflows
Strong infrastructure orchestration and provisioning experience with Crossplane and Terraform; ability to define reusable platform patterns and controls
Deep AWS experience (IAM, networking/VPC, compute, storage, managed services, observability) and strong understanding of reliability and failure modes in cloud systems
Proficiency in Python for building automation, tooling, and reliability improvements
Strong incident management and on-call leadership experience, including measurable improvements (availability, MTTR, alert quality, cost, or operational maturity)
Excellent communication skills: can translate technical risk and reliability tradeoffs to engineering leadership, product, and stakeholders; produces high-quality docs/runbooks
Would Love For You To Have
Experience with ScyllaDB or similar distributed databases (e.g., Cassandra) and their reliability/performance characteristics
Experience with Spark or data processing platforms, including reliability and cost considerations for large-scale workloads
Familiarity with agentic coding practices and principles (safe automation, reviewable changes, guardrail-first workflows)
Strong infrastructure security knowledge: threat modeling for cloud/Kubernetes, RBAC/IAM design, secrets management, supply chain security, and security observability
Principal Engineer Competencies
Customer Focus: champions customer impact; drives SLO definition with product partners; participates in incidents to limit customer impact; may engage customers to understand problems
Technical Leadership: leading cross-team technical representative; negotiates interfaces; anticipates edge cases; designs telemetry for availability and reliability
Total Ownership: owns outcomes from requirements and design through production support; transitions complex changes with multi-phase rollouts and long-term ownership
Effective Communication: communicates to diverse audiences; finalizes key documentation (runbooks, guides, FAQs); synthesizes standards and best practices
Proactive Leadership: coaches senior/peer teams primarily through review; delegates appropriately; sets clear expectations (Definition of Done) and improves service processes/rotations
What You'll Get
Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Become a member of the talented, energized, diverse and purpose-driven Arcadian Community
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
About Arcadia
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our
website.
Protect Yourself
If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our
website.
This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
