1-3+ years of experience in onboarding, implementation, customer success, or project management in a tech-driven environment
Moderate understanding of GoCanvas products, common industry use cases and workflows
Proven experience in customer implementation roles, preferably within the SaaS industry
Strong project management, communication, and presentation skills with a customer-centric mindset
Requirements:
Lead end-to-end implementations for GoCanvas customers from kickoff through go-live and successful adoption
Drive early and measurable customer value by aligning GoCanvas capabilities with customer goals and solving key business pain points
Facilitate proactive and transparent communication with customers and internal stakeholders, including realistic mutual deadlines and risk identification
Lead customer meetings and training sessions, including kickoff and enablement to keep customers informed and confident in implementing their solutions
Job description
The Role, Technical Implementation Specialist
GoCanvas and SiteDocs work together as part of the Nemetschek Group to streamline construction and field operations. GoCanvas specializes in digital fieldworker collaboration and compliance, while SiteDocs, a GoCanvas solution, focuses on workplace safety management through mobile and web apps. Together, these platforms create a unified ecosystem that improves efficiency, safety, and collaboration across construction projects.
Position Overview: The Technical Implementation Specialist drives the successful end-to-end implementation of GoCanvas solutions for customers. Serving as the primary customer contact, this role leads each implementation journey from kickoff to completion—facilitating clear communication, managing expectations, and ensuring that customers quickly realize measurable value from the platform. The Technical Implementation Specialist deeply understands each customer’s business processes and pain points, translating those insights into tailored GoCanvas solutions that deliver tangible results and outcomes. They execute quickly to establish initial value and maintain strong alignment through proactive communication, realistic mutual deadlines, and transparent conversations about risks or delays.
Throughout each implementation, the Technical Implementation Specialist coordinates progress and task updates with internal teams and external stakeholders to keep projects on track. They identify potential challenges—such as technical issues, resource gaps, or shifting priorities—and collaborate with colleagues and leadership to develop effective resolution strategies.
This role requires strong problem-solving skills, initiative, and curiosity. The Technical Implementation Specialist should recognize patterns in common implementation issues, contribute to cross-team discussions, and know when to seek input or escalate critical matters. Continuous improvement is also core to the role; specialists are encouraged to suggest enhancements, share lessons learned, and identify efficiencies to improve team processes and customer outcomes.
At its core, this role combines technical product expertise, business understanding, and a customer-first mindset to ensure every GoCanvas customer achieves their desired outcomes with confidence and clarity.
Your Most Important Initiatives:
Lead end-to-end implementations for GoCanvas customers: from kickoff through go-live, ensuring successful adoption of GoCanvas solutions.
Drive early and measurable customer value. Quickly establish initial value for new customers by aligning GoCanvas capabilities with customer goals, understanding current processes, and solving key business pain points.
Facilitate proactive and transparent communication. Maintain clear, consistent communication with customers and internal stakeholders; set realistic mutual deadlines, proactively identify risks, and ensure expectations are managed effectively.
Lead customer meetings and training sessions. Conduct kickoff and enablement sessions to keep customers informed, engaged, and confident in implementing their solutions.
Coordinate implementation progress and accountability. Monitor implementation milestones, manage timelines and deliverables using internal tools,, and ensure both GoCanvas and the customer remain accountable to next steps.
Identify challenges that could impact implementation, such as technical software issues, resource shortages, misaligned expectations, poorly defined scope, or inaccurate scope, and work with leadership to develop and execute effective resolution strategies
Contribute to continuous improvement. Offer feedback, share lessons learned, and identify efficiencies that enhance implementation quality, team collaboration, and customer satisfaction.
Collaborate cross-functionally for success. Partner with peers, leadership, and internal teams to align on customer outcomes, share insights, and implement effective resolution or improvement strategies.
What You Bring:
1-3+ years of experience in onboarding, implementation, customer success, or project management, specifically in a tech-driven environment.
Moderate understanding of, and experience with, GoCanvas products, common industry use cases and workflows.
Proven experience in customer implementation roles, preferably within the SaaS industry.
Strong project management skills, ability to manage multiple tasks and deadlines at the same time.
Clear communication and presentation skills, capable of conveying ideas in a clear and impactful manner, with a customer-centric mindset.
Strong proactive problem-solving skills, with the ability to brainstorm and execute on risk-mitigating strategies during implementation.
Strong interpersonal skills for building relationships with clients, team members, and cross-functional partners (sales, account management, solutions).
Proficiency in using tools and platforms such as Rocketlane, Salesforce, and ChurnZero for implementation management.
Adaptable and comfortable with change in a fast-paced dynamic environment.
Why Join Us? Join a mission-driven team focused on proactive customer success and long-term partnership. You'll collaborate with supportive colleagues, impact business growth, and play a critical role in ensuring our customers thrive with GoCanvas & SiteDocs solutions.
Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:
Authentic Relationships - People are never a means to an end.
Continuous Learning - Test every assumption and never stay stagnant.
Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.
If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $60-$65k CAD. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
