Key Facts

Remote From:

Philippines

Full time

English

Hard Skills

Process Management Legal Document Management Customer Relationship Management Microsoft SharePoint Document Process Automation Digital File Management Report Generators Microsoft Planner Client Services Time Tracking Software Online Communication Process Architecture Client Services Availability Management

Other Skills

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Video Conferencing
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Systems Thinking
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Microsoft Excel
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Virtual Teams
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Quality Assurance
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Microsoft Word
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Technical Acumen
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Professionalism
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Accountability
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Adaptability
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Time Management
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Teamwork
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Organizational Skills
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Detail Oriented
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Reliability

Roles & Responsibilities

High proficiency with Microsoft tools (SharePoint, Teams, Word, Excel) and workflow planning (Copilot).
Understanding of CRM platforms and processes.
Strong systems mindset with the ability to adapt to dynamic work environments.
Detail-oriented and highly organised with excellent document handling and workflow management.

Requirements:

Onboard clients by reviewing and checking submitted documentation from the online client upload portal.
Verify submitted information meets selection criteria and request additional details via the online portal.
Implement document download automations to automatically sync each application's completion.
Complete final checks and upload documentation to the regulator body portal as required.

24x7 Direct

About 24x7 Direct

Looking for a reliable outsourcing partner that can help your business grow? Look no further than 24x7 Direct!At 24x7 Direct, we offer a wide range of outsourcing solutions to help businesses of all sizes save money, boost efficiency, and achieve their goals. Whether you're looking to outsource your customer service, IT support, accounting, or any other business function, we've got you covered.Our team of highly skilled professionals is based in the Philippines, one of the world's top outsourcing destinations. With years of experience and a commitment to excellence, we're proud to offer our clients the highest quality services at a fraction of the cost of traditional in-house staffing.But we're not just about saving you money - we're also committed to delivering outstanding customer service and support. We work closely with our clients to understand their unique needs and requirements, and we're always available to answer questions, provide guidance, and offer support.So if you're ready to take your business to the next level, let 24x7 Direct be your outsourcing partner. Contact us today to learn more about our services and how we can help your business thrive.www.24x7direct.com.au

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

This is a remote position.

Philippine-based Filipino applicants.

Job Overview

Our client is seeking a detail-oriented and highly organised Virtual Admin Specialist to join their Licensing Team. This role provides administrative support to tradespeople across Australia as they work toward obtaining their builder’s registration or plumbing licence.

Ideal Candidate

You are tech-savvy, process-oriented, and confident working with multiple online systems. You thrive in a structured environment and enjoy supporting clients through accurate document handling and workflow management.

Key Responsibilities

Onboarding clients by reviewing and checking of submitted (client) documentation from online customer upload portal
Check submitted information and documents to ensure meets or exceeds selected criteria
Respond to clients with request for further information as per selection criteria ( this is via online portal communication text fields – this is non verbal and admin person not required to communicate / speak directly with client).
Perform document download automations that automatically sync individual application completion.
Complete final check & upload to regulator body portal (as required)
Reconcile project dates and work histories to ensure matches work periods and selection criteria
Follow structured workflow process at high level of efficiency and quality
Supporting the customer-facing team by providing a detailed report of outstanding items.
Providing feedback on cover letters and project summaries to client.

Requirements

A high level of Microsoft capability and knowledge, ie, SharePoint, Teams Workflow Planner, Copilot as well as Word, Excel, etc is required
Understanding of CRM platforms and processes
Highly systems driven with ability to adopt dynamic work environments and adaptability

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

 Monthly Salary: Php35,000
Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
You will be paid extra for overtime and Philippines public holidays
Probation: 6 months and after Probation             
10 days annual leave credits
5 days of sick leave
HMO Offered after 6-month probation
13th Month Pay after 30 days
Annual Salary Review
Laptop provided after 30 days
Permanent work-from-home role. You will have to use your own internet.
SHIFT TIMES: 6 AM to 3 PM Philippine time, Monday to Friday