Customer Operations Specialist - (f/m/d)

As a Customer Operations Specialist, you will take ownership of a large portfolio of customer accounts, ensuring their day-to-day operations run smoothly.

You will oversee subscriptions, billing, and asset management, while serving as a reliable point of contact for our small and medium-sized business (SMB) customers.

Responsibilities:

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM

• Act as a point of contact for German-speaking customers via phone, email, and CRM

• Handle inquiries related to subscriptions, invoices, and assets

• Take ownership of requests and follow through until resolution

• Escalate complex cases to internal teams and coordinate solutions

• Monitor account status and identify inconsistencies or issues

• Ensure CRM data is structured, accurate, and up to date

Your Profile:

• Fluency in German and English (written and spoken); Dutch is a plus

• 1–3 years of experience working directly with operations, accounts, or customer processes in mobility or fleet-based businesses

• Strong organizational skills and attention to detail

• Ability to manage multiple accounts simultaneously

• Structured, reliable, and comfortable working with high volumes

• Team-oriented mindset with a strong sense of ownership

• Customer-focused and solution-oriented approach

• Experience with CRM tools (e.g., Odoo)

• Exciting industry: You will work in the dynamic world of mobility, which is a constantly evolving sector.
• Real impact: Your work improves the lives of many bike couriers.
• Trust & responsibility: At CYCLE you can make a difference right away and implement your ideas. Boredom? Not a chance!
• Shape the future: As part of our growing start-up, you will help to shape tomorrow's mobility.
• International team: Work alongside motivated colleagues from all over the world. Teamwork is very important to us.
• Flexibility: While we believe coming to our Kreuzberg office is essential for collaboration we have flexible work-from-home and workation policies.
• Good compensation: We offer an attractive salary, modern equipment, equity options and 28 days of vacation per year
• Strong network: You will never be alone — our experienced mechanics will always be at your side.