Corporate Engineering BT Lead

Ready to Be a Titan?

ServiceTitan is expanding globally with the launch of our India entity and the establishment of a full-scale capability center in Bangalore. As part of this strategic growth, we are seeking an experienced and visionary Business Technology (BT) India Leader to build, scale, and lead our India BT organization.

This leader will spearhead a high-performing team responsible for designing, delivering, and supporting mission-critical enterprise systems—primarily across Salesforce, Workday, and related SaaS platforms. The role is both strategic and deeply hands-on, requiring a seasoned technology leader who can coach teams, collaborate globally, and drive operational excellence for a hyper-growth SaaS company.

What you'll do:

Strategic Leadership & Organization building

• Establish and lead the India Business Technology team, scaling a world-class capability center aligned to ServiceTitan’s global BT strategy.

• Hire, mentor, and develop a high-performing team of Salesforce developers, Workday and systems administrators, QA engineers, and support analysts.

• Serve as the senior BT leader in India, building strong partnerships with North America BT leadership and key business stakeholders.

• Champion a culture of innovation, accountability, and continuous improvement.

Solution Architecture, Delivery & Governance

• Lead the design and delivery of scalable, secure, and high-availability solutions across Salesforce, Workday, and connected SaaS ecosystems.

• Collaborate with cross-functional teams to translate business needs into well-architected solutions that enhance billing, financial, and operational processes.

• Oversee the full project lifecycle—including discovery, solution design, development, testing, deployment, and ongoing support—leveraging agile methodologies.

• Drive adherence to architectural standards, governance practices, and data privacy/security requirements.

Operational Excellence & System Reliability

• Ensure stability, performance, and accuracy across critical systems supporting quoting, contracts, billing, payments, tax, revenue, and post sales.

• Build robust monitoring, observability, and automation capabilities to enhance reliability and reduce operational overhead.

• Partner with North America stakeholders to optimize workflows, streamline system operations, and enhance the end-to-end user experience.

• Establish and continuously refine SLAs, operational dashboards, and system health metrics.

Documentation, Enablement & Change Management

• Drive the creation and maintenance of comprehensive technical documentation, including solution designs, integration specs, runbooks, and user guides.

• Develop training programs to strengthen adoption and empower business teams to use BT systems effectively.

• Strengthen and guide teams through DevOps and change management processes ensuring smooth deployment and minimal business disruption.

AI, Innovation & Continuous Improvement

• Hands-on experience with implementing AI platforms, tools and use cases

• Stay current with advancements in Salesforce, Workday, automation, integration frameworks, and enterprise SaaS technologies.

• Identify AI use cases, conduct PoCs and drive adoption

• Proactively identify areas for optimization and lead initiatives to modernize BT systems, processes, and tools.

• Foster experimentation, POCs, and forward-looking technology evaluations that align with ServiceTitan’s growth and scalability goals.

• What you'll bring:

• Education & Experience

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related discipline.

• 10+ years of experience working on Salesforce, Workday, and enterprise SaaS systems.

• AI first mind set and urgency to drive adoption

• Proven experience building, scaling, and leading technology teams, ideally in a high-growth global organization.

• Demonstrated success managing engineering, Salesforce platform, QA automation teams and system support functions.

Technical Expertise

• Deep hands-on knowledge of Salesforce configuration, customization, integration patterns, and platform governance.

• Experience with Workday Financials is highly preferred.

• Strong understanding of AI platforms / tools and experience in AI driven business improvements

• Strong understanding of enterprise business processes across billing, payments, contracts, tax, financials, and product usage.

• Proficiency with Agile and tools (Jira, Confluence and CI/CD) for enterprise SaaS.

• Strong command of Salesforce security, data privacy, compliance, and best practices.

Certifications (Preferred)

• Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), or equivalent.

• Salesforce certifications in Admin, Platform App Builder, or Architecture tracks.

Leadership & Soft Skills

• Experience in building and leading teams and driving cross-functional collaboration.

• Strong communication skills, with the ability to translate technical concepts into business language for diverse stakeholders.

• Demonstrated ability to adapt to changing project requirements and deliver high-quality solutions in a fast-paced environment.

Additional Expertise

• Exceptional leadership, communication, and stakeholder management skills.

• Ability to translate complex technical concepts into clear business language.

• Proven success working in a fast-paced, dynamic environment with shifting priorities.

• Strategic thinker with a hands-on mindset—comfortable diving deep when needed.

Why You’ll Love Working Here:

• A fast-paced, innovative environment at one of the most successful SaaS companies in the trade industry.

• Opportunity to shape and scale India Business Technology organization 

• High ownership, high impact role influencing global technology strategy.

• Competitive compensation, benefits, and career growth opportunities.

• A collaborative culture built on transparency, trust, and customer obsession.

Join us 

Be a foundational leader in building ServiceTitan’s India presence and shaping the future of our global Business Technology organization. Your work will directly influence our ability to scale, innovate, and deliver exceptional value to our customers.

Let’s build something extraordinary—together.

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Be Human With Us: 

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

What We Offer: 

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career: 

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. 

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. 

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e.  IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more. 
  

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, sexual orientation, or any other characteristic protected by applicable laws.