Key Facts

Remote From:

Full time

English

Hard Skills

Cloud Computing Adobe Experience Cloud Google Analytics Cross-Functional Collaboration Escalation Management End-User Training And Support Project Management Customer Success Management Stakeholder Communications Hardware Support Help Desk Support Dart (Programming Language) Client Services Customer Experience Improvement

Other Skills

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Microsoft Excel
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Web Conferencing
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Consulting
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Time Management
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Teamwork
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Verbal Communication Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Experience implementing a SaaS or Cloud-based Product Service
Experience with Adobe Analytics, Google Analytics, DART or other analytics software
Ability to understand complex technical concepts and train external users on those concepts
Outstanding verbal and written communication skills

Requirements:

Assist with implementation and configuration of seoClarity Product to new and existing clients
Assist with escalation of technical platform issues
Help identify areas of the platform for enhancement and improvements
Partner with development team and product team to resolve platform problems and implement platform enhancements

seoClarity

Information Technology & Services

About seoClarity

seoClarity is the natural search insights and content optimization platform that helps brands connect with customers in the moments that matter. The company’s proprietary Clarity Grid technology combines petabytes of data with machine-learning insights to help marketers develop proven content strategies, analyze competitive gaps, improve site health, and drive performance. The platform provides you complete visibility into ALL of your SEO efforts – from search engine crawler activity and on-page optimization to keyword rankings, click-through rates and conversion rates – and updates it daily. The company’s unique approach to understanding audience intent turns the focus from the search engines and algorithms to the customer. seoClarity is comprised of professionals with strong direct marketing backgrounds, a team of incredibly smart statisticians, and the brightest minds with over 30 years combined of SEO experience working in and with enterprises. The result is a platform that delivers unparalleled SEO intelligence, ease of use, all adding up to a formula that saves you time and effort, while contributing to a positive ROI.

Company type: SME

Industry: Information Technology & Services

Founded: 2018

Company size: 51 - 200

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Job description

About seoClarity

seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics. Founded in 2004, we are bootstrapped, profitable, and have a track record of sustainable growth. Our technology platform and services help the world’s best and biggest brands optimize their website content so they can be found online and connect to their customers. We process petabytes of data to provide actionable insights that drive revenue for enterprise organizations.

Job Summary & Responsibilities

Technical Account Manager is to ensure customer success, focusing both on reactive support and proactive services to enable the client to deploy their seoClarity Solution successfully. The TAM is the point of contact for internal teams providing technical expertise and guidance. The TAM provides product functionality, technical and implementation expertise by delivering a combination of consulting and project management skills.

What you will be doing

Assist with implementation and configuration of seoClarity Product to new and existing clients;
Assist with escalation of technical platform issues;
Help to identify areas of the platform for enhancement and improvements;
Partner with development team and product team to help resolve the platform problems and implement platform enhancements;
Responsible for reactive platform messaging (internal & external);
Provide superior customer service and be willing to ensure internal clients’ needs are met, and expectations are exceeded;
Participate in account manager client meetings and help add technical clarity around platform issues, software updates, and onboarding new external customers.

Requirements

The Ideal Candidate:

Experience implementing a SaaS or Cloud based Product Service;
Previous experience with Adobe Analytics, Google Analytics, DART or any other analytic software;
Possesses the ability to understand complex technical concepts, and then train external users on those concepts;
Experience running meetings and webinars (i.e. GoToMeeting, WebEx, etc.);
Advanced Excel Skills;
Must be a team player and build good working relationships across all functions;
Strong background in a dynamic, problem solving, customer service environment;
Outstanding verbal and written communication skills;
Ability to work in a fast-paced environment with multiple projects under tight deadlines;
Ability to articulate technical issues in a meaningful way to both teams and executive level management.

Benefits

Compensation

Base Salary Range: $50,000 – $60,000 per year.

Actual compensation offered will be determined by factors such as the candidate’s specific skills, years of relevant experience, and technical proficiency.