Security Service Tech - Remote

Be part of the future!  

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed.  We are committed to make a difference. 

Work with an Award-Winning technology that delivers sustainability, safety, and health. 
 
What we offer:  

• Competitive Starting Pay  

• On the Job Paid Training  

• Tuition Reimbursement

• Global Advancement Opportunities with Unlimited Career Path

• Company Vehicle (as applicable)  

• Referral Bonuses  

• Comprehensive Benefits  

• Medical/Dental/Vision insurance  

• Health Savings Account (HSA)  

• Life Insurance  

• 401(k) savings plan with company match  

• Short-Term and Long-Term Disability  

• Employee Assistance Program  

• Wellness Program  

• And more!   

Relocation assistance may be provided for the right candidate.

What you will do   

A Johnson Controls Security Technician is a troubleshooter and service expert possessing knowledge and experience with intrusion, IP CCTV, access control and fire alarm systems from multiple manufacturers. Candidate will possess strong verbal communication skills as they identify the needs of the customer and then inform them of next steps and processes to repair the system as needed to return full functionality. Candidate will possess skills and experience to inspect said systems to ensure proper functionality and provide written or digital reports to customer and company as needed.  Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items. As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service

How you will do it 

• Locate and alleviate trouble with damaged equipment or wiring.  

• Readjust equipment, repair, or replace inoperative equipment and test for operation. 

• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies. 

• Performs repair and/or inspections of intrusion detection, IP CCTV, Access Control systems and fire alarms (if applicable). 

• Assists fellow service technicians with system repairs and completes minor repairs including battery replacement.

• Tests operation of system to the customer monitoring center to properly establish service connectivity.

• Complete all forms accurately and customer paperwork as required.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

What we look for  

 Required  

• 6+ years in low-voltage or security industry.  

• Excellent general knowledge of major security manufacturer platforms.

• Valid driver's license with an excellent driving record.  

• High school diploma or GED (General Education Development)  

• Ability to pass thorough background and identity checks.  This includes Gov't, FEMA, DOD, DEA and US Marshals.

• Well Versed in Access Controls, CCTV, Burglary and Fire Alarms in Commercial Applications

Preferred  

• Ability to read blueprints and schematic drawings.  

• Ability to operate hand and power tools.  

• Ability to unload ladder from fleet vehicle and climb ladder.  

• Ability to always operate fleet vehicle in a safe manner.  

• Ability to communicate and provide excellent customer service  

• Bosch/Radionics, Honeywell, Firelite, Silent Knight, DMP, DSC, etc.

• Certification or willingness to obtain certification in: Software House (C•CURE), LenelS2, AMAG (Symmetry), Brivo, Kantech, All Burglar Alarm (BA) panels, Major Video Management Systems (VMS)
• Fire alarm NICET certification is a plus but not required.

HIRING HOURLY RANGE: $35.00 - $44.13 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.