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Technical Assistant Person – Full Remote – EU Institutions

The Whiteam

Key Facts

Remote From: 
European Union
Freelance
Mid-level (2-5 years)
English

Other Skills

  • •
    Microsoft Office
  • •
    Troubleshooting (Problem Solving)
  • •
    Teamwork
  • •
    Communication
  • •
    Problem Solving

Roles & Responsibilities

  • At least 3 years of technical support or IT operations experience
  • Solid knowledge of IT systems, networks, and data formats (XML, API, etc.)
  • Good communication and problem-solving skills
  • Proficiency in MS Office and familiarity with ticketing tools (e.g., Jira, ServiceNow)

Requirements:

  • Provide technical support for IT systems, applications, and infrastructure
  • Assist with installation, configuration, and maintenance of hardware and software
  • Troubleshoot and resolve technical issues related to systems, networks, or data
  • Contribute to testing and deployment of new tools or updates

Job description

Knowledge And Skills

• Provide technical support for IT systems, applications, and infrastructure.

• Assist with installation, configuration, and maintenance of hardware and software.

• Troubleshoot and resolve technical issues related to systems, networks, or data.

• Support data validation, transformation, and system integration tasks.

• Contribute to the testing and deployment of new tools or updates.

• Maintain technical documentation and assist with system monitoring.

• Collaborate with internal teams to meet technical requirements.


Specific Expertise

• Solid knowledge of IT systems, networks, and data formats (XML, API, etc.).

• At least 3 years of technical support or IT operations experience.

• Good communication and problem-solving skills.

• Fluent in English; additional languages are a plus.

• Proficiency in MS Office and familiarity with ticketing tools (e.g., Jira, ServiceNow).
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