Key Facts

Remote From:

Full time

English, Dutch

Hard Skills

Outbound Calls Data Administration Microsoft Dynamics CRM Online Communication Email Management Payment Processing Web Portals Order Management Voucher Processing Call Center Experience Customer Experience Improvement Positive Psychology Continuous Training Persuasive Writing Workmanship

Other Skills

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Sales Acumen
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Microsoft Office
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Communication
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Active Listening
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Multitasking
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Self-Confidence
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Analytical Thinking
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Physical Flexibility
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Self-Motivation

Roles & Responsibilities

Fluent in Dutch or Flemish with working proficiency in English
Experience with CRM systems and MS Office
PC skills and very good written communication
Diploma of Secondary Education

Requirements:

Handle inbound and outbound calls and emails about vouchers usage, ordering, reimbursement, and exchange
Assist customers with registration/login, changes of personal data, and website navigation
Address issues such as orders not arriving, payments not resulting in cheques, and requests for fiscal certificates
Act as liaison between regions, cleaning companies, and customers to ensure smooth voucher service delivery

Recruit4 Work SL

Human Resources, Staffing & Recruiting

About Recruit4 Work SL

Recruit4.work will do more than just finding that absolute professional for you. We judge the person also at their personal and contactual abilities. Will he/she fit within your organisation structure? Is he/she a real team player, will he/she show enough leadership to lead a larger unit, is it a real personality, and will he/she estimate that very special procedures characterizing your organisation? A company specialized in recruitment and selection will take those aspects seriously in the profile. Recruit4.work is such a company. Recruit4.work searches and finds candidates at any level. We will find you the man or woman who fits seamless within your organisation structure and culture as regards to education, experience, caracter and ambitions. We guarantee that there will be the optimal click between your company and your new professional. Therefor you can be sure that your new employee will be a reinforcement in every way to your organisation, also at the long term. Please, call for more information. You may also call this number if you have any additional questions. Spain: +34937370972 Netherlands: +31103400345

Company type: Scaleup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

Website LinkedIn See all jobs →

Job description

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position!

For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for handling inbound calls, outbound calls and administrative tasks.

Your role

Calls are always with priority.
To provide customer service:
- Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people.
To answer incoming calls and emails about vouchers usage, ordering, reimbursement, and exchange:
- Registering and logging into the website
- Change of personal data
- Orders did not arrive
- The client paid but did not receive cheques
- Request for fiscal certificates for taxes
To provide information about the legal conditions of voucher usage.
To be the connection between the regions, cleaning companies, and costumers.

Requirements

Fluent in the requested language
Working proficiency in English
Experience with CRM systems & MS Office
PC skills and very good written skills
Diploma of Secondary Education
Contact centre experience is an asset
Social-communicative:
- Persuasiveness
- Customer orientation
- Communication
- Effective listening
Intellectual competencies:
- Analytical thinking
- Continuous learning
- Emotional competences:
- Positive thinking
- Self-motivation
- Self-confidence
Task-oriented competences:
Quality of work
Flexibility
Sales ability
Result-orientation
Multitasking