Customer Support Representative (Thai)

David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries. 


Position: Thai speaking Customer Support Representative 

Location: Remote, South East Asia

Employment type: Service Agreement/Self-employment (no Employment contract option available)

Remuneration: Fixed monthly payment + bonus.


RESPONSIBILITIES:

• Assist clients worldwide through live support

• Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records

• Demonstrate impeccable telephone etiquette and management

• Handle back office queries

• Support clients with technical and troubleshooting issues

• Report to the management and deal with all departments to resolve issues

• Provide support and troubleshooting on Trading Platforms

• Handle client inquiries appropriately and ensure that high level service is provided
  

• Promote available products and services to clients, provide all relevant information to clients

• Develop and maintain excellent relationships with prospective and existing clients

• Contribute to team effort by achieving targeted results. 

REQUIREMENTS:

• Native / fluent in Thai, both oral and written. Fluent in English (at least B2 level) 

• Previous experience working for FX brokers is mandatory

• Previous experience in a similar position will be considered as a major advantage

• Excellent communication skills (both oral and written)

• Able to work efficiently under pressure

• Excellent computer skills (Microsoft Excel and Word)

• Working schedule: Monday to Friday. 

OFFER:

• Competitive remuneration

• An opportunity to build a company and grow in it

• Private medical insurance

• The freedom and flexibility of fully remote work

• Collaborative and supportive team environment