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Senior Developer – Genesys Cloud CX (Integraciones APIs)

Grupo TECDATA Engineering

Roles & Responsibilities

  • 4+ years of experience with Genesys Cloud CX
  • Experience with Web Messaging and Open Messaging
  • Proven experience with REST APIs, JSON, OAuth 2.0, Webhooks, and Audiohooks
  • Proficiency in JavaScript/TypeScript, Python or Java; strong background in integration architectures and microservices; fluent in English

Requirements:

  • Design and implementation of integrations with Genesys Cloud APIs
  • Connect Genesys with third-party chatbots and voicebots
  • Capture and expose key data (intents, metrics, duration, summaries)
  • Configure and optimize workflows in Genesys Architect and participate in microservices-based architecture design

Job description

Buscamos un/a Senior Developer especializado/a en Genesys Cloud CX, con experiencia sólida en integraciones vía APIs y arquitecturas de integración.

🛠 Funciones

Diseño e implementación de integraciones con APIs de Genesys Cloud.

Conexión de Genesys con Chatbots y Voicebots de terceros.

Captura y exposición de datos clave (intents, métricas, duración, resúmenes).

Configuración y optimización de flujos en Genesys Architect.

Participación en el diseño de arquitectura basada en microservicios.

✅ Requisitos imprescindibles

+4 años de experiencia en Genesys Cloud CX.

Experiencia en Web Messaging y Open Messaging.

Experiencia demostrable en:

REST APIs

JSON

OAuth2

Webhooks

Audiohooks

Conocimientos en JavaScript / TypeScript, Python o Java.

Experiencia en arquitecturas de integración y microservicios.

Nivel alto de inglés (oral y escrito).

⭐ Muy valorable

Experiencia con Genesys Cloud Embeddable Framework.

Uso de APIs de reporting y métricas.

Experiencia en extracción de datos de BBDD de Genesys Cloud.
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  • Senior Developer – Genesys Cloud CX (Integraciones APIs)