Housing Specialist II

The Housing Specialist II supports the administration of subsidized housing programs by conducting eligibility determinations, processing routine transactions, and maintaining compliance with program regulations. This role requires a solid understanding of housing policies and procedures, the ability to manage moderately complex cases, and a commitment to delivering high-quality service to program participants. While not at an expert level, the Housing Specialist II demonstrates growing proficiency, reliability, and initiative in handling housing-related tasks and contributes to the overall effectiveness of the housing team.

Remote: Must live within an approved employment state

Responsibilities

• Assist clients with the application process for subsidized housing programs (HCV, PH, LIHTC, etc.)
• Review and verify documentation to determine eligibility.
• Maintain accurate records of client interactions and case files.
• Provide information and support to clients regarding program requirements and processes.
• Conduct client interviews to gather necessary information.
• Ensure compliance with federal, state, and local regulations.
• Assist in training and mentoring programs for team members.
• Participate in team meetings and training sessions.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent
• Associate or bachelor’s degree preferred.
• Certification in Housing Choice Voucher (HCV) is required.
• Certification in Public Housing (PH), Low-Income Housing Tax Credit (LIHTC), or other affordable housing programs preferred.

Experience

• 3+ years of experience working with HUD funded programs (HCV, PBV, PH, or similar federalized housing programs) and regulatory compliance required.
• Working knowledge of HUD regulations including HOTMA, NSPIRE, SEMAP/PHAS, rent calculation, eligibility, and reasonable accommodation procedures required.
• Proven track record of achieving an 85%+ quality score.
• Strong organizational and time management skills are required.
• Excellent communication and interpersonal skills are required.
• The ability to work independently and as part of a team is required.
• Proficiency in Microsoft Office Suite is required.

Travel Requirement:

Travel required as projects entail.