Who we are:
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of Transact Campus + CBORD, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work.
Why join our team?
We strive to provide the best customer experience in the industry and have succeeded with a single, strong motivating principle: We serve our user community.
Our success and growth are directly attributed to our people. Our newly named company is dedicated to fostering a culture of integrity, respect, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem-solving, and learning agility drive our day-to-day actions.
What you will be doing:
Illumia’s Global Services team works with external clients to solve a wide variety of technology challenges. Using both industry standard and cutting-edge technologies our consultants develop innovative, custom solutions that extend, enhance and integrate Illumia’s enterprise products. Consultants work in a dynamic, fast-paced environment, and interface directly with clients to define clear requirements, draft specifications and implement high-quality software solutions. In addition, Global Services also provides exceptional customer support for all levels of customer issues.
Who you will work with:
Project Managers are responsible for engaging with clients for the successful delivery of projects across a wide variety of product offerings. The project manager has overall responsibility for the financial, quality and client satisfaction of each engagement.
The Project Manager will play an integral role in the success of Transact Global Services. Specifically, s/he will be responsible for:
- Overall performance and delivery of defined scope(s) of work as indicated by customer satisfaction, quality of products and/or services provided, level of profitability attained, and other such measures as may be designated.
- Serving as primary customer contact and manages overall company customer interface relationships for defined scope(s) of work to ensure responsiveness to customer needs and effective professional conduct.
- Providing functional and technical guidance to consulting staff and management. Will also perform as a project lead on advanced specialized projects or in resolution of technical problems that would critically impact performance, schedule or cost.
- Develops project schedules and documentation; defines and assigns work to consultants assigned to Project; monitors and controls work in progress for technical adequacy; and provides active assistance to meet schedules or resolve complex technical or customer requirements.
- Evaluates information from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
- Serves as the conduit between stakeholders (internal and external customers) and the project implementation team through which requirements flow.
- Implement and manage project changes and interventions to achieve project outputs.
- Gathers requirements through the use of interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
- Ensures timely Project Communication and appropriate generation, collection, dissemination and storage of project information – prepares project status reports and keeps management, business clients and others informed of project status and related issues.
- Plans for Resource Management: acquires and manages team resource needs making the most effective use of people involved with the project – this entails day-to-day team management, team communication, identifying and leveraging strong skills while developing others.
- Project administration including forecasting setup and tracking, project financials, time/expense reconciliation and enforcement of standards.
- Knowledge of Transact TSE product suite or other campus software, including, but not limited to, meal plans and carding
What you bring to the table:
REQUIRED SKILLS:
- Bachelor’s degree in business administration or project management.
- 3-5 years proven experience in program or project management leading clients and team members through large complex system implementation and integrations.
- Demonstrated success working in a fast-paced, dynamic work environment such as management consulting.
- Client interfacing responsibilities in a management consulting setting demonstrating strong client relationship skills-ability to partner with technical as well as project leaders from client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations.
- Experience managing the scope of projects-budgetary responsibilities highly preferred.
- An advanced level of proficiency requires broad knowledge and experience to complex long-term projects. Strong people management skills-ability to provide direction/leadership to others as a project lead and/or a functional/technical specialist. Strong client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations. Strong people management skills-ability to provide direction/leadership to others as a project lead and/or a functional/technical specialist.
- Strong people management skills-ability to provide direction/leadership to others as a project lead and/or a functional/technical specialist.
- Demonstrated communication, presentation skills, analytical and problem-solving skills, short term and long-term planning skills.
- Strong client organizations to drive overall solution, manage issues/risks/dependencies and facilitate schedule/scope conversations.
PREFERRED SKILLS:
- PMP or equivalent certification
- Project Management in delivering technical projects for Higher Ed
- Worked with Transact transactions systems-TSE/TS Saas/IDX
Essential Functions of the job:
The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may be added, removed, or modified at any time in accordance with business needs and applicable law.
What is good to know:
(Other details for the role, such as travel requirements)
Competencies and Behaviors
- Outline key core competencies (e.g., collaboration, adaptability, problem-solving).
- May also reflect company values or leadership expectations.
This position is classified as Exempt under the Fair Labor Standards Act (FLSA) and applicable state wage-and-hour laws.
What you get when you join our team:
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Comprehensive employee assistance program (EAP)
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
Illumia is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status, or any other protected factor.
