Platform Engineer II – Enterprise Storage Support Engineer

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

The Platform Engineer II – Storage Engineer position at Cleveland Clinic offers a compelling opportunity for experienced professionals to play a pivotal role in the design and support of enterprise infrastructure platform systems. In this senior-level role, you will collaborate with key stakeholders, including application owners, project managers, and Senior Platform Engineers, to align platform and technical strategies with the organization's business vision and objectives. Your responsibilities will encompass comprehensive research, design, and implementation of cutting-edge technologies.     

As a Platform Engineer II, you will be accountable for ensuring the stability, integrity, and optimal performance of enterprise server, storage, and data center infrastructure systems. This will involve proactive monitoring, maintenance, and optimization of all hardware and operating systems, driving the seamless operation of critical IT infrastructure. Responsible for the design, deployment, and oversight of the storage and backup environments for the enterprise. 

 A caregiver in this position works remotely, Monday-Friday 8:00AM-5:00PM, supporting Cleveland Clinic Ohio, Florida, and Nevada locations.  

A caregiver who excels in this role will:  

• Designs, engineers and implements systems infrastructure. 

• Installs and maintains operating systems and related management and reporting software. 

• Proactively manages and monitors enterprise systems environment. 

• Troubleshoots and resolves problems in the systems environment. 

• Maintains currency, stability and security in the enterprise systems infrastructure. 

• Applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues. 

• Assists in the development and execution of strategic and tactical technical project plans in coordination with and support of the PMO. 

• Participates in proof-of-concept studies of new technologies that may position the enterprise infrastructure platforms to grow and modernize in alignment with enterprise strategic plans. 

• Develops working relationships with server, storage, cloud and network software and hardware vendors, work groups and installation teams. 

• Creates and maintains infrastructure platform configuration standards, SOPs and guidelines according to industry and vendor best practices. 

• Assists in the production of management reports and presentations on capacity, performance, and system health. 

• Contributes to the design and implementation of disaster recovery plans in order to recover critical enterprise data and operational systems at remote locations. 

• Other duties as assigned. 

 Minimum qualifications for the ideal future caregiver include:  

• Bachelor’s Degree in Information Technology and five years of experience in information systems design, configuration and management OR nine years of experience 

• 7 years of enterprise level experience in a technical position responsible for implementing, configuring and managing enterprise server, storage or infrastructure environments. 

• 2 years of enterprise level experience in information systems design, including leading design implementations, required. 

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of the position start date. 

• Must have the ability to work well with others and be able to express ideas and concepts clearly. 

 Preferred qualifications for the ideal future caregiver include:  

• Technical vendor hardware/software (Microsoft, Red Hat, Cisco, NetApp, Dell/EMC, etc.) certifications preferred. 

• Experience implementing and managing solutions in various cloud vendors is preferred.   

• 5+ years enterprise storage engineering/architecture/administration experience. 

• 5+ years enterprise experience with storage monitoring, tuning and capacity forecasting. 

• Significant architectural level experience with NetApp SAN and NAS storage solutions and Cisco MDS Fabric switches. 

• Significant architectural level experience with Dell EMC backup solutions preferred. 

• Experience with the PowerProtect Cyber Recovery solution, including CyberSense Vault Analytics software 

• Ability to work with and provide direction to vendors and consultants. 

• Able to act as a subject matter expert for storage and backup in collaboration with business partners. 

• Experience designing and testing disaster recovery, cyber recovery and business continuity solutions. 

• Self-motivated, able to effectively work independently and on teams. 

• Experience creating and maintaining enterprise storage standards. 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/