Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Infrastructure Management Machine Learning Cloud Computing Google Cloud Platform (GCP) Customer Experience Improvement Azure Blueprints Process Management Project Management Business Partnering Service Management Online Communication

Other Skills

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Calmness Under Pressure
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Non-Verbal Communication
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Adaptability
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Multitasking
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Patience
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Organizational Skills
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Learning Agility
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Prioritization
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Willingness To Learn

Roles & Responsibilities

5+ years in IT infrastructure management, with recent experience in AI support and engineering.
Certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect; AI-related certifications are a plus.
Expertise in cloud platforms (AWS, Azure, Google Cloud) and AI technologies; familiarity with machine learning frameworks and tools.
Bachelor's degree in a related field or equivalent business experience; 3+ years of relevant experience.

Requirements:

Partner with Service Delivery teams to deliver value and ensure successful interactions with partners, creating an excellent customer experience for end-customers and business partners.
Drive ever-improving customer support and service delivery for AI-related initiatives.
Manage projects and processes independently with limited supervision, adapting to new technology and processes as required by business and partner needs.
Communicate effectively with diverse audiences and manage multiple tasks in a fast-paced environment.

Job description

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Program Manager/Service Delivery Manager is responsible for playing an essential role in delivering value and ensuring the success of interactions with partners. This role works in partnership with the Service Delivery teams to create an excellent customer experience for end-customers and business partners and ensure ever-improving customer support.

Essential Duties and Responsibilities:

-5+ years in IT infrastructure management, with recent experience in AI support and engineering.

-Certifications: Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect; AI-related certifications are a plus.

-Technical Skills: Expertise in cloud platforms (AWS, Azure, Google Cloud) and AI technologies; familiarity with machine learning frameworks and tools.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage projects and processes independently with limited supervision
• Advanced knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner
requirements
• Strong communication skills, both oral and written, with various audiences
• High levels of patience with the ability to remain calm under pressure
• Ability to work in a fast paced, dynamic environment
• Willingness to make changes or adapt as the situation dictates
• Strong organizational skills with the ability to prioritize and manage multiple tasks

Educational/Vocational/Previous Experience Recommendations:

Bachelor’s degree in related field or equivalent business experience
• 3+ years of relevant experience

Working Conditions:

Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.