Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Sales Management Customer Relationship Management Help Desk Support Cryptocurrency Wallets Cryptocurrency Cryptocurrency Exchanges Online Communication Customer Centricity

Other Skills

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Non-Verbal Communication
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Time Management
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Organizational Skills
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Detail Oriented
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Empathy
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Willingness To Learn

CoinJar

Financial Services

About CoinJar

Don’t invest unless you’re prepared to lose all the money you invest. This is a high‑risk investment and you should not expect to be protected if something goes wrong.CoinJar is one of the world’s longest-running cryptocurrency exchanges. Since 2013, we’ve helped more than 600,000 people in Australia and the UK to buy, sell and spend billions of dollars in Bitcoin, Ethereum and more than 50 other cryptocurrencies. We make cryptocurrency accessible to everyone . Our mission has always been to make it as secure as possible for people to invest in the cryptocurrency future. We’re not simply an exchange or a trading platform – we want to build best-in-class financial products that help people access and use Bitcoin and other cryptocurrencies in their everyday lives.Products like our market-leading iOS and Android app, or CoinJar Card, a fully featured Mastercard that lets you spend your crypto with Apple Pay and Google Pay, or CoinJar Bundles, offering instant portfolio diversification.Cryptocurrency is here to stay. We’re giving people the tools they need to be part of the revolution.Cryptoassets traded on CoinJar UK Limited are largely unregulated in the UK, and you are unable to access the Financial Service Compensation Scheme or the Financial Ombudsman Service.We use third party banking, safekeeping and payment providers, and the failure of any of these providers could also lead to a loss of your assets.We recommend you obtain financial advice before making a decision to use your credit card to purchase cryptoassets or to invest in cryptoassets. Capital Gains Tax may be payable on profits.CoinJar’s digital currency exchange services are operated in the UK by CoinJar UK Limited (company number 8905988), registered by the Financial Conduct Authority as a Cryptoasset Exchange Provider and Custodian Wallet Provider in the United Kingdom under the Money Laundering, Terrorist Financ

Company type: SME

Industry: Financial Services

Founded: 2018

Company size: 11 - 50

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Job description

About the Role

CoinJar, a global cryptocurrency exchange, is seeking a Customer Support Representative to join our team in Ireland. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer.

This full-time role offers a fully remote work arrangement with occasional office visits required, maximum once a month for engagement days with the team.

Schedule: 4-day work week (Saturday–Tuesday or Friday–Sunday), 08:30–17:30
Salary: €35,000–€37,500 per annum

Role Overview

As a Customer Support Representative, you’ll be at the forefront of providing exceptional support for CoinJar’s innovative products, ensuring a positive experience for our diverse customer base. Reporting to the global Head of CS, and working with the Irish CEO, you will be part of a local and global team of like-minded professionals. Your customer-centric approach and strong empathy will be key in this pivotal role.

Requirements

Essential

Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager
Proficiency in using customer support software and tools
Excellent written and verbal communication skills
Strong attention to detail and accuracy in handling customer information
Exceptional time management and organisational abilities
Robust problem-solving and troubleshooting skills
Ability to simplify complex technical concepts
Capability to thrive in a fast-paced environment with high inquiry volumes
Adaptability to learn new technologies and stay updated on industry developments
Must be authorised to work in Ireland
Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays

Desirable

Basic understanding of cryptocurrency and blockchain technology
Experience using cryptocurrency exchanges or wallets
Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays)
KYC/AML experience
Knowledge of compliance and security protocols related to cryptocurrency

Benefits

Almost fully remote working
Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
Training & development opportunities

Join CoinJar and be part of a team shaping the future of finance through innovative cryptocurrency solutions. Apply now to embark on an exciting career in the rapidly evolving world of digital currencies!

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