5 years of hands-on experience administering and supporting Microsoft 365 services
Proficiency with Power Platform (Power Automate, Power Apps), including governance considerations noted in workflow support discussions
Understanding of enterprise governance, data retention, information protection, and compliance principles
Strong business acumen to evaluate platform decisions based on value, risk, cost, and user impact
Requirements:
Owns the Microsoft 365 platform strategy, operating model, and forward-looking roadmap aligned to business priorities and productivity outcomes
Establishes and enforces standards for platform usage (e.g., Teams, SharePoint, OneDrive), balancing user experience, risk, cost, and scalability
Defines and maintains enterprise M365 governance, including lifecycle management, data retention, classification, and acceptable use
Serves as the primary business liaison between internal teams for compliance and risk requirements
Job description
Overview: Under general supervision, The Workplace Technology Platform Lead owns the strategy, governance, and business value of the Microsoft 365 platform, ensuring it enables productivity, collaboration, and compliant information management across the organization. This role is accountable for defining the platform roadmap and operating model, setting standards for tool usage, and balancing user experience, risk, cost, and scalability. The lead is responsible for enterprise governance for lifecycle management, data retention, and information protection, serving as the primary business liaison to Security, Privacy, Legal, and Architecture teams. They provide oversight of platform operations and high impact issue escalation, use adoption and operational metrics to drive continuous improvement, and lead change and adoption efforts to ensure consistent, effective platform use. The role also guides platform resources, influences cross functional stakeholders, and evaluates new Microsoft 365 capabilities through a business value lens to guide intentional, well governed platform evolution. This is an individual contributor role.
Responsibilities:
Owns the Microsoft 365 platform strategy, operating model, and forward-looking roadmap aligned to business priorities and productivity outcomes
Establishes and enforces standards for platform usage (e.g., Teams, SharePoint, OneDrive), balancing user experience, risk, cost, and scalability
Defines and maintains enterprise M365 governance, including lifecycle management, data retention, classification, and acceptable use
Serves as the primary business liaison between internal team for compliance, and risk requirements
Partners with Finance and Procurement on licensing strategy, vendor management, and cost optimization
Monitors governance effectiveness and adjusts based on risk assessments, audits, and business feedback
Provides oversight of platform operations, service health, and support escalation
Acts as the escalation point for high-impact issues, driving decisions, communication, and risk mitigation
Uses operational, adoption, and experience metrics to drive continuous platform improvement
Leads adoption and change strategies to ensure effective, consistent use of M365 across the organization
Sponsors major initiatives (e.g., SharePoint Online migrations), minimizing disruption and maximizing business value
Required Knowledge, Skills, and Abilities:
Business-level knowledge of the Microsoft 365 ecosystem and how collaboration tools enable productivity at scale
Proficiency with Power Platform (Power Automate, Power Apps), including governance considerations noted in workflow support discussions
Understanding of enterprise governance, data retention, information protection, and compliance principles
Strong business acumen to evaluate platform decisions based on value, risk, cost, and user impact
Ability to own platform strategy, operating model, and roadmap aligned to organizational goals
People management skills, including prioritization, coaching, and performance accountability
Stakeholder leadership and influence across security, legal, architecture, and business teams
Decision-making capability in complex, cross-functional, and ambiguous environments
Ability to translate platform capabilities into clear standards, policies, and business guidance
Change leadership skills to drive adoption, behavior change, and consistent platform usage
Operational oversight skills, including escalation management and service health accountability
Analytical ability to use adoption, incident, and usage data to guide improvements
Ability to balance user experience with compliance, security, and governance requirements
Experience:
5 years of hands on experience administering and supporting Microsoft 365 services
Experience with SharePoint Online (site design, permissions, metadata, content types, migration), Microsoft Teams administration, and OneDrive management.
Preferred Training, Certification and Education:
Microsoft certifications (MS700, MS720, MS600, SC300, PL200, etc.)
Experience supporting enterprise scale SharePoint or workflow migrations
Background in digital workplace transformation, ECM, or cloud governance programs
Working Conditions:
Remote/Home office
Must be able to use equipment at workstation, in an indoor environment, for up to 8 hours daily
May be required to work a flexible work schedule
Weekend & Evening availability during deployment & maintenance-window-oriented events
May require after hours work if a system outage and/or security incident occurs
