Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Data Presentation SQL (Programming Language) Data Warehouse Architectures Business Intelligence Tools Data Quality Assessment Pipeline Planning Industry Trend Analysis Analytical Dashboard Operational Intelligence Enrollment Management Merging Data Data Collection Query Optimization Business Intelligence Tools Cross-Functional Collaboration Online Communication Executive Conversations Customer Relationship Management

Other Skills

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Consultative Approaches
•
Non-Verbal Communication
•
Critical Thinking
•
Detail Oriented

Roles & Responsibilities

5+ years of analytical experience, preferably in a SaaS, healthcare, or consulting environment with direct client/customer-facing responsibilities
Expert-level proficiency in data visualization and business intelligence tools and advanced SQL for querying complex datasets; experience with Matik or similar reporting automation tools is highly desirable
Exceptional written and verbal communication skills with the ability to translate complex data analysis into simple, compelling visuals and executive-level narratives
Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Finance, Business Analytics) preferred

Requirements:

Partner directly with Account Management, Marketing, and Operations teams to build and convert dashboard data into actionable channel and customer-specific insights
Support monthly and quarterly business review metrics and materials with tailored visuals and summaries that showcase performance wins, headwinds, and forward-looking opportunities
Manage and validate enrollment performance and pipeline for prospective and new members, ensuring seamless ingestion from various partner and client sources
Monitor and analyze membership utilization trends, identifying patterns in engagement, churn, and under-utilization

Lyra Health

About Lyra Health

Lyra Health is a leading provider of innovative mental health benefits for more than 2.5 million global employees and dependents and is transforming mental health care by creating a frictionless experience for members, providers, and employers. Using matching technology and an innovative digital platform, Lyra quickly connects companies and their employees — plus spouses and children — to world-class therapists, mental health coaches, and personalized medication prescribing. Leading employers partner with Lyra to deliver tailored, value-driven mental health benefits to their people. With Lyra, benefits leaders can offer employees fast, reliable access to providers who practice evidence-based mental health care treatments. For more information, visit lyrahealth.com and follow us on LinkedIn, Facebook, and Twitter. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Lyra, please go directly to our Careers Page: https://lnkd.in/gKEGj8uy Lyra Health will never ask you to download software, purchase equipment, or pay a fee of any sort to explore employment opportunities with our company. In addition, Lyra will not ask for your personal banking information until you are ready to be onboarded as an employee, which will only occur after several rounds of interviews with our company, the completion of necessary onboarding paperwork, and the issuance of an offer letter for employment. Our recruiting emails come from @lyrahealth.com or @lyraclinical.com addresses and will never originate from gmail.com, yahoo.com, or other commercial email services.

Company type: SME

Industry:

Founded: 2018

Company size: 501 - 1000

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Job description

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is seeking a Performance Management Analyst who will be a high-impact, operations analyst responsible for transforming complex data into compelling, actionable performance narratives for our largest and most strategic growth channels. Bridging the gap between technical data engineering and operations strategy, this role requires a unique "dual-threat" skillset to not just uncover trends and actionable data points but to transform them into an operational narritive & strategy. This role is more than just numbers and charts; it is about translating data into results.

Responsibilities

Partner directly with Account Management, Marketing, and Operations teams to build and convert dashboard data into actionable channel and customer specific insights

Support monthly and quarterly business review metrics and materials with tailored visuals and summaries that showcase performance wins, headwinds, and forward looking opportunities

Manage and validate enrollment performance and pipeline for perspective and new members, ensuring seamless ingestion from various partner and client sources.

Monitor and analyze membership utilization trending, identifying patterns in engagement, churn, and under-utilization.

Develop contract level service level agreements monitoring, dashboard, and establish reliable systems for management

Perform rigorous quality assurance on partner-provided datasets to ensure accuracy before data hits internal systems or external reports.

Build and optimize complex queries to join disparate datasets and extract actionable insights from our data warehouse

Develop and maintain scripts to automate recurring reports and eliminate manual data manipulation

Partner with Data Engineering to influence data modeling, design, and warehouse optimizations for performance reporting

Qualifications

5+ years of experience in an analytical role, preferably within a SaaS, healthcare, or consulting environment with direct client/customer-facing responsibilities.

Expert-level proficiency in data visualization and business intelligence tools and advanced SQL for querying complex datasets. Experience with Matik or similar reporting automation tools is highly desirable.

Exceptional written and verbal communication skills, with a proven ability to translate complex data analysis into simple, compelling visual and narrative formats suitable for executive audiences.

Demonstrated ability to think critically about business objectives and use data to form proactive, consultative recommendations.

Experience managing high-stakes client relationships and partnering effectively with non-technical business users (e.g., CSMs, Benefits Leaders).

Bachelor’s degree in a quantitative field (e.g., Economics, Statistics, Finance, Business Analytics) preferred.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."

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