Contact Center Service Agent

ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travelers by combining an unbeatable mix of exceptional service and quality at great value.

As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. 

OUR VALUES

• Driven by service
• An inherent passion for travel
• Commitment to our customers and to our people
• Commitment to social responsibility and our 5-year sustainability strategy

POSITION SUMMARY

As a Contact Center Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate.  

KEY RESPONSIBILITIES

• Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations.
• Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience. 
• Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction.
• CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools.
• Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement.
• Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service.

EXPERIENCE & EXPERTISE

• Customer-Focused - A genuine passion for delivering exceptional service.
• Consultative Selling - Skill in upselling while enhancing the overall guest experience.
• Problem Solver - Ability to quickly and effectively resolve guest issues.
• Team Player - Strong collaboration skills and commitment to achieving shared goals.  
• Ability to work fully remote in our contact center.
• Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs. 
• Ability to work overtime as needed during peak periods.
• Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.

WHAT WE OFFER YOU

• Competitive Compensation - $18/hour plus performance-based incentives.
• Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. Spot Awards Recognition for exceptional service moments and outstanding teamwork.
• Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways.
• Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.  

The Travel Corporation is an equal opportunity employer and does not discriminate against race, color, creed, sex, gender, religion, marital status, age, national origin, sexual orientation, or any other consideration made unlawful by federal, state, or local laws or ordinances. The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!