Client Solutions & Delivery Associate Manager

The Client Solutions and Delivery Associate Manager will assist in implementing programs and enhancements for a large strategic client. This role partners closely with Client Services Manager teams to aid in successful execution of initiatives.

What will be my duties and responsibilities in this job?

• Leadership: Support the execution of client programs/solutions aligned to client-specific account management plans and company goals.
• Program Implementation: Builds effective and efficient client program launch plans to include enhancements, and corrective actions/break-fix needs within assigned client account with oversight from management.
• Cross-Functional Collaboration: Understand the importance of cross-functional collaboration in designing and implementing client implementation plans and for execution to ensure seamless delivery.
• Process Optimization: Understand implementation plans, client processes, and internal Assurant processes to recommend potential redesigns to maximize alignment and efficiency.
• Financial Performance: Understand what drives profitability for assigned clients as well as key levers within the client contract(s).
• Client Engagement: Partner with Client Services Management teams to support client initiatives, ensure satisfaction, NPS scores, and retention.

What are the requirements needed for this position?

• Bachelor’s degree in business management or similar.
• 2+ years Project Management experience.
• Problem solving ability, adapt to shifting priorities & align activities/priorities to meet organizational goals.
• Professional business judgment and strong collaborative style.
• Good interpersonal skills, especially working with cross-functional teams— and the ability to present a professional image.
• Good organizational skills and the ability to multi-task.
• Self-motivation to work independently and ability to prioritize, organize and lead as part of a project team to complete multiple tasks.
• Ability to manage multiple priorities simultaneously in a fast‑paced environment with shifting deadlines.
• Experience in communicating with management and teams at all levels.
• Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications.
• Requires a high level of skill in both oral and written communication and the ability to effectively present ideas and information.
• Demonstrated ability to handle challenging situations and interactions with resilience and composure.
• Attention to detail, follow-up skills, strong collaboration style and business judgment.
• Fluency in Microsoft Office, including Teams, Word, Excel, PowerPoint and Project.

What other skills/experience would be helpful to have?

• Experience working with technical teams in an Agile development environment.
• Knowledge and experience in extended service contracts, and/or the service industry.
• Retail appliance or mobile industry experience. 
• Experience with Wrike project management tool. 

#LI-remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.