Customer Success Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Opportunity: Customer Success Manager

Iron Mountain is seeking a motivated and strategic Customer Success Manager to join our Global Accounts team.

The Customer Success Manager (CSM) is responsible for supporting the Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain’s Global Industries.

The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand business units on a global scale.

What You'll Do

● Collaborate in the development and execution of Global Account strategies and advocate for external and internal teams by engaging cross-functionally across all levels of the organization.
● Lead operational and account support activities including changes in customer service, inventory transfers, billing and invoicing, and issue resolutions, while ensuring customer agreements, conService Level Agreements (SLAs) are upheld.
● Drive business growth and customer loyalty by building and maintaining strong relationships with customer key contacts, identifying and supporting new opportunities (cross-sell/upsell, Request for Proposals/Statements of Work), and consistently overachieving targets through a customer-centric approach.

What You'll Bring

● A successful track record of managing large, complex customer relationships.
● Proven ability in stakeholder management and strategic problem-solving, with the interpersonal skills to influence decision-makers at all levels.
● Proven ability in self-starting, proactive problem-solving, working independently, and maintaining strong interpersonal skills, with experience working with customers on a global level.
● Bachelor’s Degree or equivalent experience

What we Offer

● Competitive compensation and benefits aligned with experience

● Generous paid time off and public holidays.

● Opportunities for continuous learning and professional growth through upskilling sessions.
● A culture of belonging in which you are encouraged to use your voice.
● Hybrid job
● Comprehensive health, wellness, and retirement plans.

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