Customer Service Representative (Veterinary-Focused)

The Customer Service Representative – Contact Center provides frontline support to policyholders, addressing inquiries and resolving issues related to coverage, claims, billing, and account information. The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy. This role contributes directly to customer satisfaction, retention, and the overall success of the Customer Service team. Collaboration, teamwork, and strong communication within the team are key to success. 

This role has an anticipated start date of March 2026.

Your Impact: 

• Respond to customer inquiries via phone, email, and chat in a professional, courteous and timely manner 
• Escalate complex issues to senior team members or management as needed 
• Research and resolve customer questions related to coverage, claims, billing, and policy details. 
• Maintain accurate records of customer interactions and transactions 
• Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor 
• Perform various data entry tasks including the sorting and indexing of scanned mail and emails, distributing to the appropriate party 
• Meet production quotas and quality standards as set forth by management. 

Successful Candidates Will Have:  

• Minimum education of a high school diploma or equivalent. 
• 1 to 2 years of customer service or call center experience. 
• Insurance, healthcare or veterinary reception or animal-related customer service is a strong advantage. 
• Strong communication and problem-solving skills. 
• Ability to work in a fast-paced environment and handle multiple tasks. 
• Property & Casualty (IL) preferred or ability to obtain. 

One80 Intermediaries is a privately held firm with offices throughout the US and Canada.  As a leading insurance wholesaler and program manager, One80 offers placement services and binding authority for property and casualty, life, travel/accident and health, affinity and administrative services, and warranty business.  Launched just four years ago, One80 Intermediaries has grown to be one of the largest intermediaries in the United States. In 2024, One80 Intermediaries was ranked the 14th largest broker in the U.S. by Business Insurance. In 2025, One80 Intermediaries earned the Great Place To Work® Certification™ for the second consecutive year.

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

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