Key Facts

Remote From:

Full time

English

Hard Skills

Damage Assessments Indemnity Claims Case Management Systems Settlement Complaint Investigations Account Management Market Analysis Customer Development Customer Relationship Management

Other Skills

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Technical Acumen
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Microsoft Excel
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Negotiation
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Microsoft Office
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Report Writing
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Professionalism
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Communication
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Teamwork
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Prioritization
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Problem Solving

Roles & Responsibilities

Full UK Driving Licence – essential for site visits
Solid experience handling major and complex commercial property claims
ACII/ACILA or equivalent qualifications (or working towards them)
Excellent communication skills and ability to manage own caseload independently

Requirements:

Manage a portfolio of high-value commercial property claims, including material damage and business interruption, from investigation to final settlement
Conduct on-site assessments or compile reports from home or office, delivering outstanding service and meeting client expectations
Collaborate with Adjusting Executives and technical specialists while maintaining strong client relationships and professional empathy
Communicate clearly, negotiate fairly, and use proactive problem-solving to prioritise and adapt to changing workloads

Sedgwick

Insurance

About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Join us! Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 10001

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Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Executive MCL Adjuster / Surveyor

Job Location: Glasgow

Job Type: Permanent
Remuneration: Competitive salary based on skills, experience, and qualifications

Be the calm in the storm for businesses in crisis

We’re offering an exciting opportunity for an experienced Major Loss Adjuster to join our Major & Complex Loss team in the Glasgow Area. If you thrive on solving complex problems, supporting clients through challenging times, and delivering exceptional service, this role is for you.

As an Executive MCL Adjuster / Surveyor, you’ll manage a portfolio of high-value commercial property claims, including material damage and business interruption. From the initial investigation to final settlement, you’ll be the trusted expert guiding clients through the claims process with professionalism and empathy.

You’ll work both independently and as part of a collaborative team, supported by Adjusting Executives and technical specialists. Whether you’re on-site assessing damage or compiling reports from home or the office, you’ll play a vital role in delivering outstanding service and meeting client expectations.

What you’ll bring:

A full UK Driving Licence – essential for site visits
A strong customer focus and a proven track record of delivering exceptional service
Solid experience handling major and complex commercial property claims
Excellent communication skills – you listen, explain clearly, and negotiate fairly
Confidence working independently and managing your own caseload
A proactive, problem-solving mindset with the ability to prioritise and adapt
Strong IT skills, ideally with Microsoft Office (especially Excel)
ACII/ACILA or equivalent qualifications (or working towards them)
A professional, empathetic approach to client relationships
Experience in account management or market profiling is a plus

What we’ll give you for this role:

Remuneration & more

Competitive salary taking into account skills, experience and qualifications
A Self Invested Personal Pension Scheme (SIPP)
You will join an appropriate incentive (bonus) scheme
Fully funded company vehicle or cash in lieu allowance
Holiday allowance of 25 days plus bank holidays
Flexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)
Life assurance
Employee assistance programme for employee wellbeing
Group Income Protection

Other benefits

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-REMOTE

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

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