EDM Team Leader

Location: Reed House, Norwich

Salary: £37,209 - £43,357 per annum

Hours: 36 per week               

Contract Type: Permanent

We’re recruiting for a Team Leader to assist the Scanning Manager in providing a professional, high-quality and customer-focused administration function to internal and external customers and to effectively manage the completion of administrative processes within the EDM team.

You’ll be working full-time in our Norwich office, which is located on the Broadland Business Park. Remote working is not possible for this particular role.

You’ll be required to ensure that all external mail received in the business is scanned onto the CRM system, allowing processes to be started in an efficient and timely manner, so that our tenants receive the best customer experience.

You’ll train, motivate and develop team members through regular 1 to 1’s, team meetings and performance reviews. Managing any underperformance issues in agreement with the Scanning Manager. A key part of this role involves managing the printing of correspondence to tenants through the CRM system and from documents produced outside of this system, whilst following statutory regulations and guidelines.

We’re looking for someone with experience working in busy, pressurised environments and sound knowledge of electronic data management systems. You’ll need previous experience in people management, and the ability to input and retrieve data and compile statistical information.

If this sounds like an opportunity you’d be interested in, please take a look at the full role profile before applying – EDM Team Leader.

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here.

Closing Date: Monday 6th April 2026 at midnight.

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