Key Facts

Remote From:

Full time

English

Hard Skills

Hardware Support Escalation Management Bug Tracking And Management Documentation Generation Context Analysis Service Development Technical Leadership Knowledge Base Product Management Maintenance Testing Help Desk Support Bug Tracking And Management Help Desk Support

Other Skills

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Troubleshooting (Problem Solving)
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Team Management
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Information Gathering
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Mentorship
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Customer Service
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Professional Responsibility
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Communication
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Problem Solving

MEDHOST

About MEDHOST

MEDHOST is a provider of market-leading enterprise, departmental and healthcare engagement solutions to healthcare facilities nationwide. Our integrated product portfolio includes intuitive, cloud-based solutions, including YourCareEverywhere, a robust health and wellness consumer engagement platform. Our broad offering of hosting, outsourcing, marketing and consulting services are changing how clinicians and hospital leaders work and collaborate, while generating notable operational improvements. MEDHOST delivers value by enabling hospitals of all types and all sizes to better manage the business of healthcare across the care continuum while meeting evolving regulatory requirements.

Founded: 2018

Company size: 501 - 1000

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Job description

Handles the escalated support calls or tickets; may work directly with customers to provide services and help resolve computing problems.
Manages bug fixes and software enhancements.
Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns.
Recognizes issue with code, but escalates to development.
Provides technical leadership and training for lower level support specialists.
Receives requests for computer technical assistance and problem resolution from company employees.
Collects detailed information to categorize request in order to determine method of resolution, and create processes and guides.
Exercises sound professional judgment in analysis of problem in order to: (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation including internal training and mentoring.
Other duties as assigned.