Claims Treatment Specialist (Physiotherapy)

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Parramatta or Brisbane, you'll help make a positive impact on someone's life every day. You'll feel great satisfaction knowing your talent and hard work has a purpose. 

In the Claims Treatment Specialist - Physiotherapist role, you'll utilise your clinical expertise to review the effectiveness of Worker's physiotherapy treatment in line with the Clinical Framework of the Delivery of Health Services. You will support the claims teams, Australia wide by overseeing physiotherapy treatment progress while providing guidance to build the capability of operational team members, including Case Managers, Technical Specialists, and Team Leaders.  

Working closely with operations teams and treating practitioners, you will review claims information, discuss injury recovery and treatment plans while offering practitioner education where appropriate. This role is dynamic and people focused, requiring strong communication skills, sound clinical judgment, adaptability, and a continuous improvement mindset. 

This will be a full time, 12 month contract position based in the Parramatta or Brisbane office, with work-from-home flexibility (up to 3 days per week) considered following the first month, subject to performance and approval. 

YOUR RESPONSIBILITIES 

• Work collaboratively and proactively with the operations team supporting a claim to ensure a coordinated and tailored claim strategy and appropriate customer experience. 

• Assess treatment requests to support worker’s recovery in line with the Clinical Framework. 

• Conduct file reviews and provide clinical opinions on treatment strategies, reviewing medical records and other relevant information. 

• Liaise and negotiate with treating providers, doctors, specialists, and allied health professionals to facilitate treatment upgrades and manage treatment modalities. 

• Identify the need for and refer to external services like Independent Physiotherapy Consultants or Independent Medical Examinations. 

• Educate and train employers, and operational team members on clinical considerations, best practices, and negotiation techniques to support successful recovery and return to work outcomes. 
   

ABOUT YOU 

• Bachelor's Degree of Physiotherapy (or higher) 

• Current AHPRA registration 

• Demonstrated (5 years +) in clinical physiotherapy practice, with a strong focus on musculoskeletal injuries. 

• Well established knowledge of disability and injury management best practice 

• Comprehensive understanding and demonstrated experience working in the personal injury industry, ideally with experience with the workers compensation insurance and legislation. 

• Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with stakeholders at all levels. 

• Proficiency in Microsoft office suite and ability to work across multiple claims systems. 

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other

• Flexibility to work from home to support work/life balance

• A corporate wellbeing program with discounted health insurance and gym membership

• Generous discounts from over 350 retailers through our RewardsHub program

• Comprehensive learning and development opportunities to help you reach your full potential

• Access to support and counselling services with work or personal matters, through our Employee Assistance Program

• Companywide events to stay connected and celebrate success

• Entitlement to annual company incentive scheme + salary reviews

• Up to 16 weeks paid parental leave, plus super
  

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.