1-3 years of experience in customer service or related field (preferred)
Ability to work from home with high-speed internet (500-650 kbps) and a quiet, secure workspace (no hotspots; ethernet required)
Requirements:
Respond to customer requests via telephone, delivering excellent service to customers seeking employer-provided life insurance.
Process transactions, prepare correspondence, and fulfill customer needs to ensure satisfaction.
Discuss life insurance topics with customers, including enrollment or changes to coverage, beneficiary updates, policy provisions, and continuation of coverage after retirement or leaving the employer.
Address billing inquiries and status updates on customer requests.
Job description
(Job Title: Remote Customer Service Rep)
(Location: Virtual)
(Max Pay Rate: $20/hr)
Timeline:
Anticipated Class Start Date:
Virtual training
Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
Onboarding: First 3 Days
Training Dates: 3/2/26 - 4/10/26
Nesting: 4/13/26 - 4/24/26
An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
No time off planned during training until end of nesting.
Core Required Skills and Experience:
1-2 years call center experience.
Requirements:
Assignment is virtual, including training. Associates near a *** office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, etc).
Ability to work from home which includes high-speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed and ability to use ethernet is required).
Able to use video during interviews, coaching, weekly huddles, and virtual training.
An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
No time off planned during training until end of nesting.
Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.
Schedules after Training:
Schedules after training will be determined using a ranking system based on performance in training. Temps will bid on available schedules that vary throughout all hours of operation, 8:00am – 11:00pm EST. Ranking will be based on Progress Check scores and Behavior ratings.
Behaviors consist of:
Attendance
Ability to use reference materials
Class Participation
Interpersonal skills
Grasp of Material
Decision making
Confidence Level
Ownership of learning
Technical Skills
Adaptability and flexibility
Equipment Coordination:
For this role you will be issued *** equipment which consists of a laptop, 2 monitors, keyboard, mouse, and docking station. You are required to return the equipment to *** within a week of your assignment ending.
Responsibilities / Expectations:
Respond to customer requests via telephone, providing excellent service to ***’s customers who have or are looking to obtain a Life insurance policy through their employer.
Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
Below are some common topics associates can expect to discuss with our customers:
Enrolling or changing their life insurance amount
Confirm or change beneficiary
Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
How to continue coverage when retired/leave employer
