Client Care Representative (Temp)

Overview:

We're in search of a dynamic Customer Care Representative Temp for a 5-month contract. If you have a knack for delivering exceptional customer support, thrive in a fast-paced environment, and have at least one year of experience in a similar role this may be the position for you. You'll engage directly with clients, addressing their inquiries and concerns with the utmost professionalism and care. This is a fantastic opportunity to grow your skills and make a significant impact in a supportive, energetic workplace.

Duties:

• Resolve customer issues and concerns via phone, web, or e-mail correspondence.
• Process applications, application audits, and other related work in a timely and accurately.
• Provide guidance regarding certification pathways and eligibility requirements.
• Maintain accurate customer database.
• Work with department(s) to develop and facilitate customer communications.
• Maintain knowledge on company policies and program updates.
• Enhance and document processes and procedures as required.
• Maintain high levels of professionalism and phone etiquette at all times.

Requirements:

• Good interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization as well as external contacts.
• Demonstrated skill in writing concise, logical and grammatically correct letters and reports.
• Strong communication, organizational and collaborative skills.
• Ability to apply attention to detail.
• Strong customer service skills.
• Consistent attention to detail.
• Ability to work in a team environment.
• Ability to maintain positive attitude under stressful conditions.
• Work independently and be able to solve basic problems.