Call Center Lead Operator

TISTA Science and Technology is seeking a Call Center Lead Operator to join our growing team.The Call Center Lead Operator serves as the senior on‑shift resource, providing real‑time guidance to Call Center Operators and acting as the first escalation point for complex or high‑priority calls, including emergency and No‑Fail Tasks.

At TISTA, you’ll do meaningful, mission‑driven work that improves lives alongside teammates you trust and leaders who are transparent and supportive. We invest in your learning and internal mobility so you can build a career that keeps advancing. We’re proud to serve and hire Veterans, and we put people first in everything we do.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Professional development reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Education:

• High school diploma or equivalent required.
• Five (5) years of experience as a call center supervisor, preferably in the medical industry.

Clearance:

• Ability to obtain and maintain a Tier 2 Public Trust.

Location:

• 6555 Rock Spring Drive, Room 2NW04, Bethesda, MD 20892.
• 100% Onsite.