Key Facts

Remote From:

Texas (USA)

Full time

Mid-level (2-5 years)

English

Hard Skills

Other Skills

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Microsoft Office
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Organizational Skills
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Prioritization
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Mechanical Aptitude
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Communication
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Lifting Ability
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Time Management
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Teamwork

Roles & Responsibilities

Associate's Degree in a technical field, military training, or equivalent with 1-5 years of experience
Basic knowledge of pneumatics and strong mechanical skills
Computer literacy (Microsoft Office) and knowledge of PC hardware repair
Valid driver's license and ability to work from home; self-starter

Requirements:

Repair, maintain, and install Snap-on equipment in the assigned territory, following established repair standards, response times, prioritization, and customer communication protocols
Troubleshoot complex customer problems and ensure call completion and closure for all customers in the assigned area
Sell service contracts, updates/upgrades, and parts; schedule regular site visits to provide timely equipment service; assist with collection of outstanding receivables and perform required administrative duties
Collaborate with the Snap-on Equipment Sales Force to align service activities and support inventory and fleet management, including on-site signatures and documentation

Snap-on

Machinery

About Snap-on

Snap-on Incorporated is a leading global innovator, manufacturer, and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks including those working in vehicle repair, aerospace, the military, natural resources, and manufacturing. From its founding in 1920, Snap-on has been recognized as the mark of the serious and the outward sign of the pride and dignity working men and women take in their professions. Products and services are sold through the company’s network of widely recognized franchisee vans, as well as through direct and distributor channels, under a variety of notable brands. The company also provides financing programs to facilitate the sales of its products and to support its franchise business. Snap-on, an S&P 500 company, generated sales of $4.5 billion in 2022, and is headquartered in Kenosha, Wisconsin.

Company type: XLarge

Industry: Machinery

Founded: 2018

Company size: 10001

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Job description

Overview:

Starting Pay: $24-27/hr plus incentive pay that averages an additional $8,000-10,000/year

The global leader in automotive equipment, Snap-on Equipment, has an immediate opening for an Automotive Equipment Technician. The Automotive Equipment Technician is responsible for overall service call completion within the territory. The Automotive Equipment Technician is also responsible for assisting in problem solving, equipment installatio,n and repair. Additional responsibilities are below. Serviceable equipment includes:

Wheel Aligners

Wheel Balancers

Tire Changers

Alignment Lifts

Automotive/ General Purpose Lifts

Specialty Lifts

Brake Lathes

Collision Repair Equipment

A/C Units

Responsibilities:

Repair, maintain, and install equipment in the assigned territory. Follow clearly established standards for repair protocol, response times, prioritization, and customer communications.
Assists with complex customer problems.
Responsible for call completion and closure for all customers in the assigned area.
Manage customers' equipment needs during and after warranty periods.
Resolves customer problems and ensures customer satisfaction.
Sells contracts, updates/upgrades, and parts in the assigned territory.
Calls on customers prior to the warranty or contract termination date.
Makes cold calls to pursue the sale of service contracts.
Schedules regular site visits with customers in order to provide timely, accurate equipment service.
Assists with the collection of outstanding receivables.
Administrative duties as required.
Ability to resolve customer problems and ensure customer satisfaction.
Assists with the collection of outstanding receivables.
Administrative duties such as on-site signatures form customers, inventory management, and fleet management.
Collaboration with Snap-on Equipment Sales Force

Qualifications:

Associate's Degree in a technical field, military training, or equivalent with 1-5 years of experience.
Basic knowledge of pneumatics and strong mechanical skills.
Computer literacy on Microsoft Office products.
And knowledge of PC hardware repair.
Basic knowledge of undercar automotive operations.
Knowledge of all products serviced by Snap-on Inc. as well as knowledge of all internal procedures.
Ability to lift 45lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required.
Strong communication skills. Ability to work with customers on a direct basis.
Must possess a valid driver’s license.
Must possess the ability to work from home and be a self-starter.
Ability to follow Snap-on’s Safety priorities and maintain a safe working environment, through awareness and focus
Ability to further expand the use of Rapid Continuous Improvement in the day-to-day activities of the job, to help increase organizational capacity.

Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service solutions for professional users. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as customers in industry, government, agriculture, aviation and natural resources. Products and services are sold through the company's franchisee, company-direct, distributor and Internet channels. Founded in 1920, Snap-on is a $2.8 billion, S&P 500 Company headquartered in Kenosha, Wisconsin.

EEO/MFDV